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TOPIC:

Trouble logging in 10 years 6 months ago #40444

JanGreco
Topic Author
Visitor

Is something going on with the servers? Over the past couple months, there have been numerous times that I have trouble logging in to our club (#1519949) website, due to extreme slowness.

It appears to be an FTH issue, as I have no trouble logging in to any other sites, everything's current on our end, and it randomly works well.

Yesterday morning (day of meeting), severe slowness as I attempted to log in to print a member's introduction.
Last night, it was working as normal.
Today, it won't even let me "select" my name in order to enter my password, effectively rendering the agenda function useless.

Help?

Thanks,

Jan

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Trouble logging in 10 years 6 months ago #40453

Brian Offline Administrator Posts: 10452 Thank you received: 3863	We are monitoring the servers and looking into upgrades were necessary.
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Trouble logging in 10 years 6 months ago #40536

JanGreco Topic Author Visitor	Can't log in again. Club 1519949.
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Trouble logging in 10 years 6 months ago #40540

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Sorry that you are having this problem. Mondays and Tuesdays are particularly high volume days for us... have you been able to log in on any other days? Trying to determine if this is a responsiveness issue or if there is some other issue involved with this. If it is the responsiveness issue... we are working on it. We beg your patience.
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Trouble logging in 10 years 6 months ago #40545

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	You may also be able to use your email address to log in as a member. Using this approach does not require that you wait for the autocomplete popup.
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Trouble logging in 10 years 6 months ago #40547

JanGreco
Topic Author
Visitor

It is definitely the responsiveness issue. Sometimes I can log in relatively smoothly, others it's just so slow that it isn't worth using.

Thanks for the heads up on typing the entire email address instead of waiting...that reduces the required time a little, although still not enough to be able to get things done in the time frame I need to.

As VPE, I rely heavily on this website for preparing agendas. I typically log in on Mondays & Tuesdays (our meetings are Tuesday evenings) and when I'm doing this during a break at work, I simply don't have the time to wait this long. Hopefully it will be fixed soon, or we will unfortunately be compelled to explore another avenue for managing agendas.

Is there an estimated date for resolution to the responsiveness issue?

Thanks

The topic has been locked.

Trouble logging in 10 years 6 months ago #40549

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

Re: ETA on the responsiveness issue... Not a firm date as we are all volunteers trying to fit this in with everything else in our lives. I can tell you that the responsiveness issue is high on our priority list and we are looking into both hardware and software solutions at this time. I myself am concerned with reducing the number of screen refreshes and data transfers needed--that should reduce the amount of traffic overall. That is work in progress for me.

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Trouble logging in 10 years 6 months ago #40575

JanGreco Topic Author Visitor	Thanks, Steve. Whatever you can do to reduce refreshing and increase responsiveness will be greatly appreciated.
	The topic has been locked.