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TOPIC:

Blue Coat Cloud Security Service customers unable to reach site. 10 years 6 months ago #40456

cloudnoc
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

Blue Coat Cloud Security customers are unable to reach the site katy.toastmastersclubs.org from our Dallas Texas Data center.

Bluecoat provides a content filtering service used by business and retail customers. Our customers connecting through our Dallas Data center are unable to reach katy.toastmastersclubs.org. The following URL gives the egress addresses for our Data Centers: bluecoat.force.com/knowledgebase/articles/Solution/KB4583

Could you please check to see if you are blocking port 80 and 8080 traffic from our Dallas Data Center? Attached is a tcpdump packet trace of traffic to you from our Data Center

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Thank you,

CloudNOC
BlueCoat Systems

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Blue Coat Cloud Security Service customers unable to reach site. 10 years 6 months ago #40457

Brian Offline Administrator Posts: 10449 Thank you received: 3863	please have someone here go to www.whatismyip.com/ and give us thier Internet IP address so we can check. The dump you provided gave us their internal network IP.
	The topic has been locked.

Blue Coat Cloud Security Service customers unable to reach site. 10 years 6 months ago #40458

cloudnoc Topic Author Offline New Member Posts: 2 Thank you received: 0	The egress range of addresses for this site is 199.116.171.0/25. The particular address that I am getting at this time from whatismyip.com is 199.116.171.85.
	The topic has been locked.

Blue Coat Cloud Security Service customers unable to reach site. 10 years 6 months ago #40459

Brian Offline Administrator Posts: 10449 Thank you received: 3863	It looks like some one from that IP range slammed the server on Sept 2 the server automatically blocked the range. The block has been removed. The following user(s) said Thank You: cloudnoc
	The topic has been locked.

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