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TOPIC:

Member not receiving authentication code for first time log in 10 years 7 months ago #40535

steph.bolson Topic Author Offline New Member Posts: 2 Thank you received: 0	Our Club President has tried numerous ways to get the authentication code emailed to her to log-in to our club's website with no avail. Ideas? She begins typing in her name and selects it when it appears in the login field and clicks Authenticate - but the email never arrives (not in Spam either.) Thanks, Stephanie Bolson VP Marketing Multco Toasties Club Number: 2700008
	The topic has been locked.

Member not receiving authentication code for first time log in 10 years 7 months ago #40541

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	On Mondays and Tuesdays, there may be as much as a 30 minute delay in emails at times, due to high volumes.
	The topic has been locked.

Member not receiving authentication code for first time log in 10 years 7 months ago #40542

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	I am not seeing anything from your club in our mail log. Can you verify her email address in membership management, please?
	The topic has been locked.

Member not receiving authentication code for first time log in 10 years 7 months ago #40548

steph.bolson Topic Author Offline New Member Posts: 2 Thank you received: 0	Hi Steve, It looks like her email address was entered incorrectly in the membership management section. Hopefully that will do the trick! Thank you, Stephanie
	The topic has been locked.

Member not receiving authentication code for first time log in 10 years 7 months ago #40550

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	Typos happen!
	The topic has been locked.

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