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TOPIC:

Member password not remembered 10 years 7 months ago #41696

StaceyRain
Topic Author
Offline
New Member
Posts: 5
Thank you received: 2

Hello~

First of all, the new improvements to the FTH are fantastic! I especially love the membership management section. It's so much easier to navigate! Thank you.

About the same time that you were inaugurating the new version of ToastHost, I changed one of my members to an officer position (may or may not be relevant). Now, when he attempts to log in, he gets the message about being sent an authentication key, instead of being able to log in- which he was able to do before. Plus, he does not receive the authentication key in his email. Is this a known problem, or something unique to my member? How do I work around this so he can access the agenda on the website?

Thanks so much,
~Stacey Rain

Stacey Rain Strickler
Vice President, Education
Getty Toastmasters Club #2941014

The topic has been locked.

Member password not remembered 10 years 7 months ago #41697

Brian Offline Administrator Posts: 10469 Thank you received: 3866	First name of officer please. Also have him click on the refresh at the bottom of the club iste page.
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Member password not remembered 10 years 7 months ago #41698

StaceyRain Topic Author Offline New Member Posts: 5 Thank you received: 2	Trevor. Stacey Rain Strickler Vice President, Education Getty Toastmasters Club #2941014
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Member password not remembered 10 years 7 months ago #41699

Brian
Offline
Administrator
Posts: 10469
Thank you received: 3866

Thank you. Please check your e-mail inbox and spam/junk mail folder for your authentication key and instructions.

the authorization email was sent and received by his email processor
Nov 25 00:28:10 toastmastersclubs sendmail[29000]: sAP0S914028996: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=120765, relay=aspmx.l.google.com. [74.125.22.27], dsn=2.0.0, stat=Sent (OK 1416875290 t34si1641739qgt.120 - gsmtp)

The topic has been locked.

Member password not remembered 10 years 7 months ago #41700

StaceyRain Topic Author Offline New Member Posts: 5 Thank you received: 2	Thanks, I'll check with him now. ~SRS Stacey Rain Strickler Vice President, Education Getty Toastmasters Club #2941014
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