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TOPIC:

Members unable to access Agenda Sign Up 10 years 6 months ago #42292

jeffgrantham
Topic Author
Offline
New Member
Posts: 1
Thank you received: 0

Hello,

I have tried searching through the forum for similar problems but nothing seemed to really address the issues my club has been having.

1. (a) Members are finding it to be very challenging to sign in and access the agenda. I can see that they have successfully signed in, so I know that they have logged in; however they say when they click on the Meeting Agenda link that they are unable to access it.

(b) If they are able to view the agenda they have not been able to sign up for a role, and there are no restrictions on their profile that should prevent them from signing up.

2. When a member sends the agenda out via email to all members, the members are receiving it. However, if an individual "Replies All" to this email, some members will receive it, some will not or nobody will receive the email at all. We have also had everyone receive the reply. I have the settings set for everyone to receive the emails. Is there something I am missing? Should I be discouraging my members to replying to the Agenda Emails?

Thank you so much,
Jeff Grantham
Club #1396 Crossroads Toastmasters

Jeff Grantham
Vice President Public Relations
Club #1396 Crossroads Toastmasters

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Members unable to access Agenda Sign Up 10 years 6 months ago #42296

Brian Offline Administrator Posts: 10469 Thank you received: 3866	1) please have your members check their browser settings to these docs. support.toastmastersclubs.org/doc/item/cookie-settings when reporting these kind of issues it is good to know the users Browser and version. 2) Where the replies to the agenda email is defined in the admin console under the Global agenda settings.
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Members unable to access Agenda Sign Up 10 years 6 months ago #42306

Pam Offline Administrator Posts: 3704 Thank you received: 1120	1b - Members can only sign up for roles that have the "this is a role for which members can sign up" checkbox ticked. If you use the asterisk feature for roles such as Toastmaster, e.g. Toastmaster Welcomes Guests Toastmaster Closes Meeting only the first role will be available for signup, the same member will then automatically be assigned to the remaining matching roles
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Members unable to access Agenda Sign Up 10 years 6 months ago #42361

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

You need to make sure that the email addresses for your members in Membership Management are correct. typos do happen

Your members need to make sure that they have us listed as a safe sender in their email or otherwise they will get stuff in their junk mail folders.

We have been making a lot of bug fix changes lately. Have your members click the blue Reload website from server link at the bottom of your website to make sure they get the updates if they are having access issues. Sometimes that will help.

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