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Members Email Not Working 10 years 6 months ago #42580

Marissa Moore Topic Author Offline New Member Posts: 4 Thank you received: 0	Our members have been having issues with our members email - This email address is being protected from spambots. You need JavaScript enabled to view it. Emails are not sending and no message failed notification is being received. This issue has only arose this week. Suggestions? Club: 1410465
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Members Email Not Working 10 years 6 months ago #42581

Brian Offline Administrator Posts: 10469 Thank you received: 3866	We need to know your club number and the first name of someone who did not receive the email.
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Members Email Not Working 10 years 6 months ago #42582

Marissa Moore Topic Author Offline New Member Posts: 4 Thank you received: 0	Club 1410465 Connor is unable to send emails. Peter was also having difficulties this week. Club: 1410465
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Members Email Not Working 10 years 6 months ago #42584

Brian Offline Administrator Posts: 10469 Thank you received: 3866	Make sure Peter is sending to the correct email address as no email has hit the server this week From: This email address is being protected from spambots. You need JavaScript enabled to view it.. Please have Connor try again and only send to the member- email address no other email addresses should be include on the To, cc or bcc line.
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Members Email Not Working 10 years 6 months ago #42586

Marissa Moore Topic Author Offline New Member Posts: 4 Thank you received: 0	Peter was having issues last week. Connor has tried again and had no success. Club: 1410465
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Members Email Not Working 10 years 6 months ago #42588

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	What is "no success"? Is he getting a bounce message back? What does it say? Please be specific.
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Members Email Not Working 10 years 6 months ago #42589

Brian
Offline
Administrator
Posts: 10469
Thank you received: 3866

The last and only email this week from Connor was Dec 2 he has not tried again

I can see Peter's email it can in and went out

Nov 27 17:00:39 toastmastersclubs sendmail[2369]: sARH0b7t002369: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=6499, class=0, nrcpts=1, msgid=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, proto=ESMTP, daemon=MTA, relay=mail-db3on0092.outbound.protection.outlook.com [157.55.234.92]

SUCCESS (User Email) Thu Nov 27 17:12:57 UTC 2014 Club:«1410465» From:«This email address is being protected from spambots. You need JavaScript enabled to view it. (Peter Plut)» To:«This email address is being protected from spambots. You need JavaScript enabled to view it.>This email address is being protected from spambots. You need JavaScript enabled to view it.» CC:«» Subject:«RE: Today's meeting»

You need to make sure your companies email processor is allowing email from toastmastersclubs.org

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Members Email Not Working 10 years 6 months ago #42590

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

Also, members must send from an email address that is in their member profile. That is how the email system recognizes them as a valid sender.

Since you are apparently a company club, keep in mind that your members may try to send from their personal email addresses, also.

They can do that if they enter their personal email addresses as a secondary email in their member profile. However, if they fail to do that and try to send from their personal email address, the system will bounce the email since it will not recognize their email address.

Email addresses must be accurate in the system and include up to two of the email addresses that members will send email from. The system will only allow emails from email addresses in the member profile.

Additionally, please make sure that your IT department has the domain toastmastersclubs.org whitelisted to allow free flow of emails. Otherwise, you company spam filters may filter out some of the emails.

Last edit: by SteveTheTechie.

The topic has been locked.

Members Email Not Working 10 years 6 months ago #42624

Marissa Moore Topic Author Offline New Member Posts: 4 Thank you received: 0	Two of Connor's emails came through at the same time as this comment. Maybe it is something to do with his company's email processor - I will get him to follow up with IT. Thanks for your help! Club: 1410465
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Members Email Not Working 10 years 6 months ago #42634

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	The IT department may be greylisting us, hence the delay. For more on greylisting: en.wikipedia.org/wiki/Greylisting
	The topic has been locked.