TOPIC:

We recently had some upgrades done to our club's website, I believe from TMI.

Since that not very many of our member are getting the club emails and we have tried everything to fix it to no avail. Can someone please help us out?

Club #3057

Please give me a couple of examples of people not receiving the emails and approximate times.

On November 30th there were some website edits done by Steve James (FreeToastHost System Developer). Our membership meets every Monday, and the communication regarding had already gone out to the membership and was successful in reaching everyone (Since Friday November 28th. Emails would have been coming from the address This email address is being protected from spambots. You need JavaScript enabled to view it.
Club communication regarding our December 8th meeting was attempted on Thursday December 4th, only roughly 5 of 40 members on the mailing list received the communication. We discussed it at the meeting and agreed to send the communication for the December 15th earlier as a test and to allow for persons to manually circulate it. None of the membership on the mailing list has received anything.
We are trying to get to the bottom of this as seamlessly as possible and it seems to be a bigger problem than we can handle. Steve James was not welcoming to answering questions that we had regarding this.

Please help.

The summary of the website events is pasted below:


[Sat Nov 29 00:53:09 2014(LA/PST Time), System Developer]
=> This is the Website Admin Messaging feature of FTH 2.20. <=
This avoids the need to send out a lot of emails. I will send you notices of system updates periodically as well as other information for your benefit. Since this is currently send only, if you need to reach me, the best way is via the FreeToastHost Support Website at support.toastmastersclubs.org .
~~~ Some Initial NOTICES ~~~
(1) I will be downloading and installng the update to the rich text editor very soon. Editor updates have given us some problems in the past, so if you run in to any issues, do not hesitate to contact us.
(2) If you have used the contact-####@toastmastersclubs.org email address (or custom domain equivalent) in the past, please note that this email address is now *disabled* by default. If your club/district wishes to use this email address now, then you need to specifically enable it in the Email and Contact Forms (Contact Us Form tab) dialog.

- Steve James (FreeToastHost System Developer)
support.toastmastersclubs.org
[Sun Nov 30 00:17:31 2014(LA/PST Time), System Developer]
Per my prior message, the latest update for the rich text editor used for editing webpages, emails, and nametags has been downloaded from the developer's website and installed. If you have any issues with the updated editor, get in touch with us at the FreeToastHost Support Website at support.toastmastersclubs.org .

- Steve James (FreeToastHost System Developer)
support.toastmastersclubs.org
[Fri Dec 5 07:50:01 2014(LA/PST Time), System Developer]
An update to the color picker plugin was downloaded and installed. It will now save any color selections in the left-side palette, if the color is not already in the palette.

- Steve James (FreeToastHost System Developer)
support.toastmastersclubs.org
[Sat Dec 6 08:48:26 2014(LA/PST Time), System Developer]
I made an update to the FTH2 login/authentication/cookie handling code last night to address many of the issues that users have been having with logouts.
To ensure that you receive this update quickly, you should restart your browser and then click the blue reload link at the bottom of your website.
I will be working on another change over this weekend to attempt to lessen the dependence on cookies for storing login status on your computer.

- Steve James (FreeToastHost System Developer)
support.toastmastersclubs.org

1) the updates to the editor has nothing to do with the sending or email.

2) When was the email sent regarding the Dec 15th meeting and who sent it?

I have searched the mail logs and I do not see any email to This email address is being protected from spambots. You need JavaScript enabled to view it. today or last week.

Please ensure that the sender is using the correct email address.

I have verified that the email list is being expanded properly.

The last communication listed in our email log for your club is Wed Nov 26 01:31:07 UTC 2014 from This email address is being protected from spambots. You need JavaScript enabled to view it. (email address altered by me here for privacy). The subject of that email was "Dec1st-Annex TM ROSTER please check your role!" . It looks like that went out without any issues.

Your members need to make sure that the domain toastmastersclubs.org is listed as a safe sender in their email software/webmail.

I can do a test email to your members if you would like.

What I am saying is that after that email was sent out Wed Nov 26 01:31:07 UTC 2014, we made no changes to the website or mailing list. Attempts were made to send out correspondence, which did not go. I believe one was sent by Wendy Chang and one by myself, between Dec 9 & 13th.

Attempts were made to send out correspondence, which did not go. I believe one was sent by Wendy Chang and one by myself, between Dec 9 & 13th.

Did you get any kind of bounce message back? If so can, can you post it here?

Also, can you post the email headers from the email that you send that "did not go through"?

Did you get any error message when you sent the email?

Was it only sent to This email address is being protected from spambots. You need JavaScript enabled to view it. or was anyone else included on the distribution list?

Email will not go out if it is sent to anyone as a Bcc. It also has to be sent from a valid email address registered to a member on your website. There should be a notification of some sort if you attempt to do that.

Did anyone actually receive the email?

The last email I see from Wendy Chang in our email log is on November 24th, with the subject "Annex Toastmasters - November 24th agenda".

Don't get me wrong. There certainly could be an issue on our end. However, without you posting a bounce message or email headers from the emails in question, all I have to look at is what in our logs, which do not indicate any emails after the dates I posted.