TOPIC:

When I click on the print agenda icon, the page changes to the agenda page, then immediately returns to the home page without printing the selected agenda. HELP! Thanks for your time with this matter.

Regards,
Don
Ocean State Toastmasters

i just tried to print your agenda and it worked correctly
854.toastmastersclubs.org

Please try clicking the reload link at the bottom of your site and try to print again.

You only click on the print icon once.

Just tried your suggestion of reloading the page, and cannot print our agenda.

Steps I took:
1. Went to FTH site
2. Logged in to site
3. Brought up the agenda
4. Agenda came up, and returned to the home page
5. Reloaded website from server
6. Brought up the agenda
7. Agenda came up, and returned to the home page
8. Repeated process three more times, can not print agenda.

Regards,
Don

What browser and version are you using? We would like to try and duplicate you efforts.

I am using the Fire Fox browser (version 35.0) with Yahoo(version 1.26) search engine. Thank you.

Don

Are you logged in as member or admin or both when this happens. If you are the site admin please try all 3 ways and see if you have the same problem in each instance.

Is the agenda closing and the home page opening immediately after you open the agenda or does it only happen after you press the print icon?

If it only happens after you press the print icon:

• please check to see if another tab has opened with the agenda for printing. That happens to me using Chrome, but in my case the new tab shows in front. After that I cannot do anything on the website until I have closed the new tab.
• please confirm that your printer is working correctly by printing something else

I am hoping something here might give us a clue as to what is causing your problem

I would be interested in seeing if any error pops up in either the Firefox developer tools or Firebug when you try to print your agenda.

Okay, I tried your suggestion, opening the agenda as the administrator, then as a member, then as both. The same thing happens; the agenda opens then closes, then the home page comes up. I have a Mac, the Sgt. @ Arms, and VPE have PC's and the same happens to them as well with their systems. Thank you for your help with this matter.

Regards,
Don

Hmm...

I can open your agendas as admin in IE 10, Chrome 39.0.2171.95 m and Firefox 35 with no problems.

Donald wrote:

Okay, I tried your suggestion, opening the agenda as the administrator, then as a member, then as both. The same thing happens; the agenda opens then closes, then the home page comes up. I have a Mac, the Sgt. @ Arms, and VPE have PC's and the same happens to them as well with their systems. Thank you for your help with this matter.

Regards,
Don

Don, I am the system developer. Going to the home page is a symptom of an error loading the proper URL.

If you could please do the following, it will help determine if there is an error happening that I can fix:

1. Access FF Developer Tools Menu.


2. Load Console - If it comes up in a menu, then minimize the window (do not close it)


3. Load your website... do agenda print. If already loaded, then reload the tab containing your website. It must be reloaded *after* loading developer tools console.

4. Maximize Console -- It should still be loaded in background. you may need to access it from your task bar at bottom of screen.

5. Look for anything that says "Error" in the console window.

6. If you see anything that says "Error" please screen capture that and post it here. (That is the error.)

how do I get to the FF Developer?

found it

Okay, got this on reloading the home page:
-Password fields present on an insecure (http://) page. This is a security risk that allows user login credentials to be stolen.[Learn More]
-Password fields present on an insecure (http://) page. This is a security risk that allows user login credentials to be stolen.[Learn More]

When I opened the agenda then it closed, then the home page came up. No error message(s).

Don

The password fields thing is just a nuisance warning. (It wants a https page, and we cannot do that.)

No errors?... hmmm. Ok, well, you can close the developer tools window then... no javascript errors.

---

Ok, when you click the button to print the agenda, can you see what shows up in your browser address bar at the top? I know it will flash by pretty quickly before going to the home page, but if you can see what it is or screen capture it (may be simpler), that would help.

I copied the following: oceanstate.toastmastersclubs.org/index.cgi?printagenda+00432850

and after returning to the home page it has: oceanstate.toastmastersclubs.org/js/css/...jquery-ui.custom.css

Thanks, Donald! I think you helped pinpoint the issue with your last post. (obsolete file references)

I made some modifications. Can you please give it another try?

Good morning Steve,
Tried printing the agenda this morning, IT WORKS! Thank you so much for sticking with me on this issue. Have a great day.

Regards,
Don