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TOPIC:

Backup recovery failed 9 years 3 months ago #44432

Khawke3
Topic Author
Offline
New Member
Posts: 6
Thank you received: 0

I tried to change the photo of our club members on our website. When I tried to save the new page, it declared that there were too many characters and promptly deleted the entire page that we were using. I se3ached this site and followed the instructions for downloading a Google cached page.When I tried to restore this page, copy attached), it became a page with an infinite loop og loading the content. How do I restoore what I had so that I can reduce the resolution of the photo that I want to upload to update the page.

Colin Penner
Morning Challengers Toastmasters Club #5066
morningchallengers.toastmastersclubs.org/

The topic has been locked.

Backup recovery failed 9 years 3 months ago #44433

Pam
Offline
Administrator
Posts: 3597
Thank you received: 1071

I see your "loop". I can't access your site either. Are you still on the site as admin? If so can you delete the image?

I suspect Brian or Steve will have to sort your home page out for you. Your other pages are still working.

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

The topic has been locked.

Backup recovery failed 9 years 3 months ago #44434

Khawke3 Topic Author Offline New Member Posts: 6 Thank you received: 0	Yes I am still the admin, but can't do anything with the page because I can't load it in order to access the admin console to make changes Colin Penner Morning Challengers Toastmasters club #5066 morningchallengers.toastmastersclubs.org/
	The topic has been locked.

Backup recovery failed 9 years 3 months ago #44435

Pam
Offline
Administrator
Posts: 3597
Thank you received: 1071

Sorry I can't help you, you will have to wait until Brian or Steve can sort something out for you. Make sure you keep your content from Google cache available in case you need it.

A few thoughts: What browser and operating system are you using? What size was the image you uploaded? Had you added any text before you loaded the image? I only saw about three lines in the cache. I'm looking for clues as to what might have caused the problem, so that we can prevent it from happening to others in future. Thanks.

Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org

The topic has been locked.

Backup recovery failed 9 years 3 months ago #44441

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Colin/Pam: The trick to accessing the website in cases like this is to directly access a page that is not the page with the issue.

morningchallengers.toastmastersclubs.org/directions.html will work because it is not the page with the issue. Once on this page, the admin console can be accessed, and the issue can be resolved.

Once you log in, you may be directed back to the home page. Just keep going directly back to a page without the issue to access the home page. type in the direct address.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The following user(s) said Thank You: Khawke3

Last edit: by SteveTheTechie.

The topic has been locked.

Backup recovery failed 9 years 3 months ago #44484

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	fixed Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile. The following user(s) said Thank You: Pam, Khawke3
	The topic has been locked.

Backup recovery failed 9 years 3 months ago #44498

Khawke3 Topic Author Offline New Member Posts: 6 Thank you received: 0	Many thanks to Steve the Techie and to Pam. Not only was my problem fixed, but I learned alot on how to prevent or fix these things myself. Colin Penner morning Challengers Toastmasters club #5066
	The topic has been locked.

Backup recovery failed 9 years 3 months ago #44501

Jane Atkinson Offline Administrator Posts: 4021 Thank you received: 882	I think that the doc about this isn't as clear as it could be, and I'll be updating that in the next day or two. As a writer, I learn from this sort of thing, too. VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ) FreeToastHost Field Officer, District 112 (Northern New Zealand) Spare yourself anxiety and Backup your site regularly. The following user(s) said Thank You: Khawke3
	The topic has been locked.