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Membership Management 10 years 4 weeks ago #48621

  • petra601
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A registered member of our club and website - CIC Toastmasters #7358 - is unable to log on to the website and she is not receiving the emails when she tries to reset her password.

My first thought is that she may have another email address listed. However, she has checked the alternate address and she still had not received the password reset email.

Member email: This email address is being protected from spambots. You need JavaScript enabled to view it.

What could be the issue? Please provide some assistance.

Thanks in Advance
Petra Wilson, DTM
Wells Fargo CIC Club # 7358
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Membership Management 10 years 4 weeks ago #48622

  • Brian
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The emails are being sent and delivered to her email server. She needs to contact her IT group and ask them what they are doing with the emails. have her give them these logs.

Apr 7 03:54:27 toastmastersclubs sendmail[10232]: t373sQ3t010226: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.242.100], dsn=2.0.0, stat=Sent (ok 1428378867 qp 15021 server-7.tower-63.messagelabs.com!1428378866!8773869!1)
Apr 7 03:54:33 toastmastersclubs sendmail[10327]: t373sWae010323: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.253.148], dsn=2.0.0, stat=Sent (ok 1428378873 qp 12175 server-9.tower-65.messagelabs.com!1428378872!7686667!1)
Apr 7 13:32:02 toastmastersclubs sendmail[20084]: t37DW1VU020079: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.253.148], dsn=2.0.0, stat=Sent (ok 1428413522 qp 31043 server-4.tower-65.messagelabs.com!1428413522!7715175!1)
Apr 7 13:44:03 toastmastersclubs sendmail[4275]: t37Di2bl004269: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.242.100], dsn=2.0.0, stat=Sent (ok 1428414243 qp 2179 server-5.tower-63.messagelabs.com!1428414242!284439896!1)
Apr 7 17:06:31 toastmastersclubs sendmail[14373]: t37H6UXX014365: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:00, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.242.100], dsn=2.0.0, stat=Sent (ok 1428426391 qp 29379 server-11.tower-63.messagelabs.com!1428426391!8424667!1)
Apr 7 17:09:24 toastmastersclubs sendmail[18617]: t37H9NHo018614: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.250.100], dsn=2.0.0, stat=Sent (ok 1428426564 qp 21419 server-9.tower-64.messagelabs.com!1428426563!8113334!1)
Apr 7 17:10:28 toastmastersclubs sendmail[19991]: t37HARe0019988: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.253.148], dsn=2.0.0, stat=Sent (ok 1428426628 qp 3305 server-14.tower-65.messagelabs.com!1428426627!7738224!1)
Apr 7 17:14:38 toastmastersclubs sendmail[28065]: t37HEa3q028062: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120821, relay=cluster15.us.messagelabs.com. [216.82.250.100], dsn=2.0.0, stat=Sent (ok 1428426877 qp 22273 server-14.tower-64.messagelabs.com!1428426877!8112674!1)
Apr 8 12:41:09 toastmastersclubs sendmail[21129]: t38Cf8e7021124: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>,<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=151531, relay=cluster15.us.messagelabs.com. [216.82.250.100], dsn=2.0.0, stat=Sent (ok 1428496869 qp 8742 server-5.tower-64.messagelabs.com!1428496868!8202317!1)
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