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TOPIC:

New Custom Domain - Email relaying denied 9 years 11 months ago #49159

michaelpsweeney
Topic Author
Offline
New Member
Posts: 10
Thank you received: 0

Hello, and thanks in advance for your help. I just changed our custom domain via GoDaddy and followed your procedure doc. The website resolves fine, but the email aliases are failing with the following error:

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

This email address is being protected from spambots. You need JavaScript enabled to view it.
SMTP error from remote mail server after RCPT TO:<This email address is being protected from spambots. You need JavaScript enabled to view it.>:
host mail.amtoastmasters.org [50.19.253.65]: 550 5.7.1 <This email address is being protected from spambots. You need JavaScript enabled to view it.>... Relaying denied. Proper authentication required.

The "A" and "MX" records are good on GoDaddy per your instructions. Can you check on your end and see what the issue is? Thank you so much for your help!

Last edit: by michaelpsweeney. Reason: adding attachment

The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49160

Brian Offline Administrator Posts: 10441 Thank you received: 3862	We do NOT supply email accounts. We provide email forwarders and lists only. You cannot send FROM one of the FTH email addresses you can only send To: a FTH email address.
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49162

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	HI Brian - I know that - this was working fine with our old domain "suntoast.info". The only thing I deleted were the CNAME records, per the FAQ. If you like, I can send you a screenshot of the new Domain Zone info. thanks for the help
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49163

Brian Offline Administrator Posts: 10441 Thank you received: 3862	I already checked your domain zone records look fine. You cannot sent From: our servers only To: The error you are showing is that you are trying to use the domain as an email account, we have never provided email accounts.
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49164

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	I sent an email from my personal email account to 'This email address is being protected from spambots. You need JavaScript enabled to view it.' This was changed from "This email address is being protected from spambots. You need JavaScript enabled to view it." which worked just fine previously. Any idea what I'm doing wrong? Thanks
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49165

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	just sent email thank you, Brian
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49176

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	Hi, Brian - FYI - I sent an email from another email account (work email) to the 'contact' alias, and it is being rejected with the same error. This 'kinda rules out my ISP as the source of the problem. Again, thanks for your help with this.
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New Custom Domain - Email relaying denied 9 years 11 months ago #49177

Brian Offline Administrator Posts: 10441 Thank you received: 3862	Mike I found the human in the code the programmer is looking into issue. You should be able to email now
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New Custom Domain - Email relaying denied 9 years 11 months ago #49180

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	Hi, Brian - thanks as always for your very prompt responses! We are definitely making progress. I sent a test email and it worked, but I also got a "bounced reply" email with a "user unknown" error. I sent a private email to you with those details. I'll continue to test the other aliases and provide feedback to you. Best regards, Mike
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49181

Brian Offline Administrator Posts: 10441 Thank you received: 3862	the aliases should work now The following user(s) said Thank You: michaelpsweeney
	The topic has been locked.

New Custom Domain - Email relaying denied 9 years 11 months ago #49182

michaelpsweeney Topic Author Offline New Member Posts: 10 Thank you received: 0	thank you, Brian - "contact" and "members" both work now. I'm testing the others. We are all very grateful for your support! Kind regards, Mike S.
	The topic has been locked.

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