TOPIC:

Over the past two weeks, I've had multiple instances where the content of the club website is not visible after I login.

As you see in the screenshots attached, it just displays a circle that it is attempting to download/load content, but it spins indefinitely.

I use Google Chrome primarily for TM.
I switched browsers thinking it was a Chrome issue, and I ran into similar issues on Firefox.
When I use Safari on my iphone it works.

I've not run into browser issues for our club website until recently.
Everything is up to date with these browsers. All other websites load properly.

There are no error messages produced from these pages, so I can't forward any error descriptions.

The club website is not loading pages; this is a recurring issue that affects my ability to login into the website to view/modify agendas, update club website, and print agendas.

How do we determine the source of the problem?
How can we tell if this is just my computer or the entire club member website?


Alexandra Velez
talkofthetown.toastmastersclubs.org/

Well, AlexandraTM, your website does not comply with our Terms of Use Agreement: support.toastmastersclubs.org/doc/item/terms-of-use-agreement

When I loaded it in Google Chrome, Chrome complained about a plug-in being used in the website that was not supported by Chrome.

The thing is, I define the plug-ins used, and I did not recognize the name of the plug-in being referenced by Chrome.

I looked further, and discovered a whole bunch of scripts in your home page content.

Our policy is that if you implement your own scripts, then you are basically on your own, and we will not support or troubleshoot those if you have problems with them. If you want us to make your website work correctly, our only recourse will be to delete those scripts and related style sheets.

So... sorry, this is an issue of your club's own doing. If you want us to fix it, we will delete anything that does not comply with our Terms of Use.

I saw the plugin error message.

I was surprised by the scripts as well.
I am not sure who added them.
Surely, it was done with good intentions.

Let's get the website back in compliance with terms of service.
We definitely want a functioning club website.

AlexandraTM wrote:

I saw the plugin error message.

I was surprised by the scripts as well.
I am not sure who added them.
Surely, it was done with good intentions.

Let's get the website back in compliance with terms of service.
We definitely want a functioning club website.

That may be. However, if you are the club admin, you need to control who can make changes without your knowledge and not share the admin password with people. That is why I added the Access Settings tab in the last update--you can grant access to admin console settings, but you can also take it away.

I will take a look at your content.

Ok, the scripts and non-compliant content are gone.

I also fixed your meeting info page, as it had the same scripts in it. It also had a broken image reference in it for a map... I just hooked you up with Google Maps on that page.

You still have a broken image reference on your dues payment page... I did not do anything with that.

With our recent change in leadership,
I was given the club admin login information.

I've adjusted the access settings so specific
individuals can modify specific areas of the
club website.

This should help prevent unapproved changes
to the club website.

Thanks for pointing out the option to modify
the access settings tab.

Steve,

Thanks for removing the non-compliant content and scripts.

For a period of time, the website was working normally
and much faster.

Yesterday and today, I went to the website, and I see a
similar error. After logging in, the content doesn't load.

Sometimes, it won't even load the homepage to the website.

I haven't touched the code of the website.
Still, there seems to be inconsistencies in
whether or not page content loads.

Can you see what else might be contributing
to the page not loading well?

Thanks in advance.

It appears that the plugin may be called: cosymantecnisbfw.
Today, I was told by my browser that the plugin is unsupported.

Perhaps, there are remnants of the plugin still in on the website?

Your site home page loads fine for me.
talkofthetown.toastmastersclubs.org/

Thanks Brian!
It's good that you're seeing a proper club website.

Steve found a plugin error previously.
The plugin may still be active.

AlexandraTM wrote:

It appears that the plugin may be called: cosymantecnisbfw.
Today, I was told by my browser that the plugin is unsupported.

Perhaps, there are remnants of the plugin still in on the website?

It may be getting loaded in more locations than I thought. I only looked at the home page content and the meeting info content and removed it there. I do no think I checked anywhere else.

Since your screen shot shows the agenda screen, I am thinking the script may also be getting loaded in the agenda description content, also.

Yeah, the issue is that the script is also loading from each of your future meeting descriptions.

It was also in your default meeting description, so you were going to be inadvertently adding it to any new meeting agendas you created.

I deleted it from your default meeting meeting description.

However, you have a lot of future agendas, and I really do not consider it my responsibility to go through each meeting description and delete the problem script for you. I took care of your home page and your meeting information page for you previously, and your default description this time... that was pretty simple. However, at some point I need to draw a line and just tell you how to fix it yourself.

So, I am going to tell you want you need to do to get rid of the script from each meeting description...

Basically, you need to load each agenda, use the pencil button to edit it, go to the Meeting Description tab, click the Source button to switch to the editor's source view, and then delete everything from the <script tag to the end of the contents. Then click the Source button and click save to save the meeting description without the script. Please see below.

You will need to do this for everyone of your future agendas that *currently exist*, since they each have their own copy of the meeting description. I suspect that the script is likely in some of your old agenda meeting description, also.

Hopefully, you can understand from this experience why we take the position that we do regarding user scripts and the like.

Unfortunately you got stuck with the aftermath of this, and this is exactly the type of situation that we hope to prevent with our policy.

Once I understood which script to remove, I was able to remove it from all agendas from July to December. It went faster than expected.

Ok, thanks. I am assuming this is a closed issue... locking this thread.