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Changed email address and server; cannot email club members from new addres
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51501

  • tmgypsy5
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I changed my email address from This email address is being protected from spambots. You need JavaScript enabled to view it. to This email address is being protected from spambots. You need JavaScript enabled to view it.. I changed the information on my profile with Toastmasters International and have changed it on the profiles of the web sites to four of the clubs I belong to. I am the Vice President of Education in three of those clubs - Leadership Pathways 6820; Twilight Toastmasters 1166333; and Mount Ogden Toastmasters Club 1614. I can log in to the web sites, create and update the agendas and email them to the members with no problem. However, when I attempt to send emails to the members through the agenda, FTH flips me to the aol account which has not yet been closed. When I send emails to the club members or to the club officers, I am also sent back to the old email address and then get a response from FTH telling me that I do not have permissions to send emails from This email address is being protected from spambots. You need JavaScript enabled to view it. and that the email does not exist. I also receive the instruction to make certain my name and email address match in my Toastmasters profile. My name is listed at Toastmasters International as Margaret Carr; I prefer, however, to use the nickname Peggy Carr on all club correspondence because that is the name the members are familiar with. I have had no problems with my name when I first started using FreeToastHost

I would appreciate your help.

Margaret Carr Member #297421
(preferred name is Peggy Carr
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51505

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Which club email address is giving you the issues?

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51516

  • morrowcoteacher
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My guess (and it's only a guess) is that your website admin needs to change your email in the membership management portion of the admin console.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51517

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Peggy,

Try scrolling all the way to the bottom of the page and click on the (Click here to reload website from server.) link and try again.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51519

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If this only happens when you click on links and send email from your email program, it is most likely that your default email address on your email program is still the AOL address. You need to select which account you want to send from if not from your default account (or change your default account to be the gmail account - I can help with this if you are using Outlook 2013).

The agendas are automatically sent from the address as registered on FTH, but any non-automatic emails are beyond the control of FTH.

Any email sent to you using the FTH functionality will go to the gmail address registered on your FTH profiles.
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51541

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I have reviewed your previous suggestions. I do not have a default email address. My intent in changing my email address to a Gmail address is to close the AOL account. My email address is correct in Member Management. The sites which are causing problems are: mtogdentoastmasters.toastmastersclubs.org; leadershippathways.toastmastersclubs.org; twilight.toastmastersclubs.org; and 794.toastmastersclubs.org.

I do not have access to Member Management for the 794.toastmastersclubs.org site as yet. I am listed as the site administrator for twilight.toastmasters.org and the correct email address is listed.

I did try (Click here to reload website from server.) suggestion which did not correct the issue.

Margaret Carr #297421
Box Elder Toastmasters 794
Mount Ogden Toastmasters 1614
Leadership Pathways Toastmasters 6820
Twilight Toastmasters 1166333
Last edit: by tmgypsy5. Reason: Added club names and numbers
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51545

  • SteveTheTechie
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However, when I attempt to send emails to the members through the agenda, FTH flips me to the aol account which has not yet been closed. When I send emails to the club members or to the club officers, I am also sent back to the old email address and then get a response from FTH telling me that I do not have permissions to send emails from This email address is being protected from spambots. You need JavaScript enabled to view it. and that the email does not exist.


What exactly do you mean by "FTH flips me to the aol account "? We only send email to the email addresses that are in the system via Membership Management (& your member profile 2nd address), admin email address, and the club archive email address. If you are getting email at an address that is not in the system, I am inclined to ask about any forwarding rules you may have put in place for any of those email addresses. (e.g., email forwarded from one of those addresses to your aol account.)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51547

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Steve,

I'm sorry I am not making myself clear. When I attempt to send an email to the club members or to the club officers, I receive an email screen that indicates I am sending the email from my old email address, This email address is being protected from spambots. You need JavaScript enabled to view it.. The email does not go through because that is no longer a valid account. I receive the following response from FTH: "You do not have the right permissions to send an email to the email address (This email address is being protected from spambots. You need JavaScript enabled to view it.) from This email address is being protected from spambots. You need JavaScript enabled to view it.. Be sure your "From" address in your email client is the sa,e as your address in your ToastmastersClubs.org member profile." That is a true statement because the email address is no longer an active one; however, that is where something in the FTH system sends me. I have verified the email addresses on my member profile on the Toastmasters web site as well as my personal profile on each of the club web sites that I use. They reflect my email address as This email address is being protected from spambots. You need JavaScript enabled to view it. which is the correct address. I have not listed a default email address because I plan on canceling my AOL account as soon as I can. If the old address is archived somewhere in one of the accounts, I can't find it. If forwarding rules have been put in place, I don't know how or when they were.
The following user(s) said Thank You: SteveTheTechie
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51548

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making sure it's right on your profile is DIFFERENT from having the site admin make it right on the membership management in the admin console. fyi
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51550

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Peggy,

Try doing a test send, but put {{savein,trace}} at the very beginning of the subject. That will toggle some diagnostic tools for the email system. It will capture a copy of the raw email (including headers) as received by the system... then I can take a look at it and see if anything looks off.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51551

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Thank you for your suggestion. I have checked the member management section--in three of the four clubs I belong to, I have access to that part of the console and am the site admin for the fourth club -- also with access.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51552

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I'll send it from 794.toastmastersclubs.org
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51553

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I received the same message that I have before because it's trying to send from a non-existent address
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51554

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Ok, here is the incoming raw email as received by the system:
From RWMJGYPSI2@aol.com Thu Jul 16 18:00:29 2015
Received: from omr-m05.mx.aol.com (omr-m05.mx.aol.com [64.12.143.79])
	by toastmastersclubs.org (8.14.4/8.14.4) with ESMTP id t6GI0OMH017107
	(version=TLSv1/SSLv3 cipher=DHE-RSA-AES256-SHA bits=256 verify=NO)
	for <officers-794@toastmastersclubs.org>; Thu, 16 Jul 2015 18:00:24 GMT
Received: from mtaomg-aad02.mx.aol.com (mtaomg-aad02.mx.aol.com [172.26.127.228])
	by omr-m05.mx.aol.com (Outbound Mail Relay) with ESMTP id ECE097057FD1F
	for <officers-794@toastmastersclubs.org>; Thu, 16 Jul 2015 14:00:23 -0400 (EDT)
Received: from core-mnb03a.mail.aol.com (core-mnb03.mail.aol.com [172.27.33.13])
	by mtaomg-aad02.mx.aol.com (OMAG/Core Interface) with ESMTP id CC7C738000083
	for <officers-794@toastmastersclubs.org>; Thu, 16 Jul 2015 14:00:23 -0400 (EDT)
From: RWMJGYPSI2@aol.com
Message-ID: <1a541c.18a97e7c.42d94b37@aol.com>
Date: Thu, 16 Jul 2015 14:00:23 -0400
Subject: {{savein,trace}}
To: officers-794@toastmastersclubs.org
MIME-Version: 1.0
Content-Type: multipart/alternative; boundary="part1_1a541c.18a97e7c.42d94b37_boundary"
X-Mailer: AOL 9.7 sub 4049
X-Originating-IP: [174.23.182.111]
x-aol-global-disposition: G
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed; d=mx.aol.com;
	s=20150623; t=1437069623;
	bh=eUbKhnGi6m6I7UpPuKuPpgTsmZX+H3RQtHw+HZie8ko=;
	h=From:To:Subject:Message-ID:Date:MIME-Version:Content-Type;
	b=2JMwZgGpD4qou3bnB/C2BNDFfD+a2qQFqUZ58fF8w9RDNxtW4AvoLpHYqo9x8LT3t
	 JbcqDrRwgxxRdEqdogZM55zCsZwrfMaeAp/sAPAZg2lpM2g51/Mu7/xTF4cUwhQRHt
	 rDI1GZZ5dqSrFBtwqXpWhD0GfuWF2cNiJjZjbwyE=
x-aol-sid: 3039ac1a7fe455a7f1374118
X-Spam-Status: No, score=-2.8 required=5.0 tests=BAYES_00,
	FREEMAIL_ENVFROM_END_DIGIT,FREEMAIL_FROM,HK_RANDOM_ENVFROM,HK_RANDOM_FROM,
	HTML_MESSAGE,RCVD_IN_DNSWL_LOW,RCVD_IN_MSPIKE_H2,RP_MATCHES_RCVD,SPF_PASS
	autolearn=ham autolearn_force=no version=3.4.0
X-Spam-Checker-Version: SpamAssassin 3.4.0 (2014-02-07) on
	toastmastersclubs.org

--part1_1a541c.18a97e7c.42d94b37_boundary
Content-Type: text/plain; charset="US-ASCII"
Content-Transfer-Encoding: 7bit

Test email
--part1_1a541c.18a97e7c.42d94b37_boundary
Content-Type: text/html; charset="US-ASCII"
Content-Transfer-Encoding: quoted-printable

<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.0 Transitional//EN">
<HTML><HEAD>
<META content=3D"text/html; charset=3DUS-ASCII" http-equiv=3DContent-Type>
<META name=3DGENERATOR content=3D"MSHTML 9.00.8112.16672"></HEAD>
<BODY style=3D"FONT-FAMILY: Arial; COLOR: #000000; FONT-SIZE: 10pt" id=3Dr=
ole_body=20
bottomMargin=3D7 leftMargin=3D7 rightMargin=3D7 topMargin=3D7><FONT id=3Dr=
ole_document=20
color=3D#000000 size=3D2 face=3DArial>
<DIV>Test email</DIV></FONT></BODY></HTML>
--part1_1a541c.18a97e7c.42d94b37_boundary--
Here is the trace of the email process:
Thu 2015/07/16 18:00:30 UTC	STARTING TCMAIL TRACE...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thu 2015/07/16 18:00:30 UTC	Header Read and Parsed...  From:[RWMJGYPSI2@aol.com]	 To:[]	 CC:[]	Subject:[{{savein,trace}}]	Starting Yahoo Duplicate Message ID Check...

Thu 2015/07/16 18:00:30 UTC	Yahoo Duplicate Message ID Check Completed.	Starting Early BCC/Forwarded Email Check...

Thu 2015/07/16 18:00:30 UTC	Early BCC/Forwarded Email Check Completed.	Starting Main To/CC Address Processing Loop...

Thu 2015/07/16 18:00:30 UTC	Processing To/CC=officers-794@toastmastersclubs.org -- verifying as a valid FTH2 list/alias/group...

Thu 2015/07/16 18:00:30 UTC	Completed validating list/alias/group To/CC=officers-794@toastmastersclubs.org -- it is a valid FTH2 list/alias/group for club/district 794.
	Checking if From=rwmjgypsi2@aol.com is blacklisted, whitelisted, or a normal valid sender...

Thu 2015/07/16 18:00:30 UTC	All main email loops competed.  Checking for unsent emails to determine exceptions...

Thu 2015/07/16 18:00:30 UTC	Check for exceptions completed.  Final error checks...

Thu 2015/07/16 18:00:30 UTC	WARNING (Not Authorized: rwmjgypsi2@aol.com; Bounced)	 Thu 2015/07/16 18:00:30 UTC	 Club:[794]	 From:[rwmjgypsi2@aol.com]	 To:[officers-794@toastmastersclubs.org]	 CC:[]	 		Subject:[]	 ALL To:[]	 ALL CC:[]

Thu 2015/07/16 18:00:30 UTC	FAILURE (Invalid From/No "for": rwmjgypsi2@aol.com - Last Check; Bounced)	 Thu 2015/07/16 18:00:30 UTC	 Club:[794]	 From:[rwmjgypsi2@aol.com]	 To:[officers-794@toastmastersclubs.org]	 CC:[]	 		Subject:[]	 ALL To:[]	 ALL CC:[]

Thu 2015/07/16 18:00:30 UTC	Abnormal TCmail completion.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Thu 2015/07/16 18:00:30 UTC	ENDING TCMAIL TRACE.
Bottom Line: There is no gmail address anywhere in the email received by the system, only an AOL address. This is not an issue with our system. Either you think you are sending from a gmail address and you really are not, or something else is going on with your email on your end.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51555

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That's the point I've been trying to make. My email address on 794.toastmastersclubs.org has been changed to This email address is being protected from spambots. You need JavaScript enabled to view it. from This email address is being protected from spambots. You need JavaScript enabled to view it.. I even went so far as to change my password for this site (and received the authentication email on my gmail account). IF there is a problem with the gmail account, why am I able to access the password protected areas of the sites with the new email address but CANNOT SEND an email from my new address. I have always felt that FreeToastHost was a much more user friendly site than others that are available such as EasySpeak. I am beginning to change my mind. I do not have the computer skills that those of you moderating this system do but I consider myself intelligent enough to know how to change an email address in the appropriate areas of a web site and to know that when I attempt to send an email, what site it should be sending from. IF there is a problem with my gmail accoumt, why was I able to receive authorization to access this particular forum on gmail.

The Karma level for the customer service I have received in trying to resolve this issue has hit rock bottom.

Peggy Carr
Dissatisfied Customer
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51564

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Peggy/Dissatisfied Customer,

I am the current system developer, and between Brian and I, we have a pretty clear idea of the technical details of how the system works. Also, the FreeToastHost Ambassadors contribute a wealth of expertise and extensive experience using the system. We may be surprised occasionally, and there may be some occasional bugs that have slipped past our attention. I understand that.

However, lets get clear about some things. We are all Toastmasters members and we all work as volunteers on this system (me, too) and contribute some of our spare time. We all could be doing something else, but we choose to do this because each of us has benefitted from the system and we basically believe in keeping it available for Toastmasters clubs and districts.

I am sorry that this is not going as well as you would like. Believe me, I am pretty certain that each of us wishes we could solve your issue for you.

In addition, these support forums are a separate system, on purpose. They are not linked to the website system, so even if there is an issue with the website system, you can hopefully post a support request. We are also not able to fetch any member information from the TI website. (only publically available info such as meeting info)

I do not know why you are having an issue with your gmail account. (I use gmail myself.) We are not computer repair technicians... none of us are. I wish I could tell you how to resolve your gmail issue, but frankly I just do not know, and our focus is on FreeToastHost, not gmail issues.

I have pretty much conclusively shown you that what the system is seeing is an email coming from AOL, not gmail. The system is not changing that email...What I showed you is what was received. I wish I knew why... I do not. However, I am pretty clear it is not a FreeToastHost issue, as much as you might like to try to make it out as one.

As a last ditch attempt to get some fresh insight, I did a google search on sending gmail from a different email address and came up with the gmail "Send mail as" option. (I did not have to do that.) I am wondering if it is involved somehow, since it would only affect sending, not receiving email:

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Attachments:
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51596

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It appears that you are now finally able to send from your gmail account:

SUCCESS (User Email)	 Thu 2015/07/16 21:54:50 UTC	 Club:[1614]	 From:[twogypsies1@gmail.com (Peggy Carr DTM)]	 To:[treasurer-1614@toastmastersclubs.org>gypsitwo@gmail.com]	 CC:[]	 Subject:[Test Email]

It would be nice if you could confirm that, so that we can close out this thread.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51597

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Sorry, Steve, but nothing has changed. The email referenced was sent using the Basic Email feature in Membership Management. I have always been able to utilize this feature as well as being able to email the agenda to my club members. My problem has been trying to send group emails to the club members or club officers or to an individual officer by using Club Email addresses. I also cannot send an email to a club member by clicking on the email icon that appears on the agenda.

i talked with the folks who installed the software on my computer and have decided to take the computer into them next week to have them see if there is a glitch in the system that is blocking the emails and rerouting them to AOL.

The situation has not changed but it doesn't sound as though there is anything that can be done from your side. I will proceed with the plan to have my computer checked out as you indicated the problem is not from your side. I appreciate the work you have done.

Peggy Carr :(
Last edit: by tmgypsy5. Reason: Added a sentence.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51599

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If I could find any indication that this is a FreeToastHost issue, I would be the first to admit I am in error and apologize. However, I am just not seeing it anywhere.

Also, with all due respect, given that we process over 300,000 emails in given week, if this were something happening on our end, we very likely would have seen other occurrences of it. (but I have not see that)

Lastly, I don't want you to feel like I am just "blowing you off". If you need any assistance related to troubleshooting this that I can provide, I am happy to help.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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Changed email address and server; cannot email club members from new addres 8 years 9 months ago #51600

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If you are using outlook to send you email please check that you have changed the outgoing smtp server and user and password.

If you are using your browser and logging into gmail.com to send email please let me know.

The server has only received 2 email FROM you this week on your gmail address

Jul 16 15:30:15 toastmastersclubs sendmail[30593]: t6GFUD3a030593: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=6690, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=mail-wi0-f171.google.com [209.85.212.171]
Jul 16 21:54:39 toastmastersclubs sendmail[20220]: t6GLscVX020220: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=1490, class=0, nrcpts=1, msgid=, proto=ESMTP, daemon=MTA, relay=mail-wg0-f42.google.com [74.125.82.42]

We have received 2 email from your AOL email address. You were still using it yesterday

Jul 13 15:28:03 toastmastersclubs sendmail[22440]: t6DFS3a7022440: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=4517, class=0, nrcpts=1, msgid=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, proto=ESMTP, daemon=MTA, relay=omr-m05.mx.aol.com [64.12.143.79]
Jul 16 18:00:24 toastmastersclubs sendmail[17107]: t6GI0OMH017107: from=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, size=2080, class=0, nrcpts=1, msgid=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, proto=ESMTP, daemon=MTA, relay=omr-m05.mx.aol.com [64.12.143.79]

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie
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