TOPIC:

Whenever I send an email from my Yahoo account to "members@....." I get this email - and I have no idea what it means or what to do to fix it.

"You appear to be sending from a Yahoo! email account and it is creating duplicate messages. This can be caused by sending to multiple FTH2 email addresses in the same email--try sending to them separately. (or use a different email account) If you have any questions, please visit support.toastmastersclubs.org.?

Joe Peters
Tokyo American Club TM - 3050495

That is due to a quirk in how Yahoo email works.

Are you sending to just the member list or also to some other list in the same email? Normally, that is not a problem, but Yahoo has had problems with that in the past, and that is why we flag that. Yahoo is the only email provider that we have a specific error message tied to.

If FTH gets two emails in series with a Yahoo From address and the exact same Yahoo Message ID tag, then you will get that bounce. My impression is that two distinct emails should not have the same Yahoo Message ID tag, and thus, they may be considered spam. That is my technical understanding of it, but I do not know the historical perspective of why we do that bounce.

The error message pre-dates me getting involved with FTH development, so I am not entirely clear about the historical significance of it. Brian may be able to offer some perspective, but he is currently at the Las Vegas convention.

Thanks Steve. In this instance, I sent to two lists: Members and Guests

In the past, I've sent to just the Members list and received the same message.

As you've said, a quirk of Yahoo, so not much I can do about it I guess other than use my GMail or other email account, or just send from our FTH2 site.

Regards,
Joe

Well, I am willing to look into it further when Brian gets back and can share the historical significance of it.

It is an old error message and things may have changed with Yahoo... I do not know. It is possible that it is not needed any more. If you would be willing to work with me on testing, I could try removing the error trap and see what happens. Again, I would like to wait until Brian can offer some insight before I try anything with it.

Thanks Steve. Sure, I'll be happy to help on this.

Regards,
Joe

Hi Steve,

Still getting this message - any progress on your side or anything I can do to help?

Regards,
Joe Peters
Tokyo American Club

I don't know... hoping Brian can chime in on this with some perspective since it predates me.

I did change the email code to make sure the temporary file that is used for this gets deleted, but I am not certain that will really do anything.

We can try ditching the check, but then you might start getting emails rejected from Yahoo.

Although I get the email that is sent to all, I also get the following email:


This email address is being protected from spambots. You need JavaScript enabled to view it.

Today at 11:13 AM

ToJoe Peters

You appear to be sending from a Yahoo! email account and it is creating duplicate messages. This can be caused by sending to multiple FTH2 email addresses in the same email--try sending to them separately. (or use a different email account) If you have any questions, please visit support.toastmastersclubs.org.

You have not tried it since then...

Yes, actually, I just did it today - it's the same message I got last time when we first started talking about this.

Regards,
Joe

I made changes after 11:13am

Joe:

Sorry that you are having issues using yahoo mail and our system. Yahoo does things differently and we have had to put loop protection in.

1) only send to one ( 1 ) list at a time and do not put any other email addresses in the To: or cc: (we do not support bcc:)

2) If this starts happening with every email you send please let us know again.

I killed the bounce for this error check for now, but we will still need to keep an eye on this. (Still logging the issue in the logs.)

Thanks. I just sent one to our club members and didn't get the bounce error, so seems to be working okay.

Regards,
Joe

Joe, what is really important is whether the recipients actually got the email. (Did they?)

Just because I am now skipping the bounce does not mean that there still isn't an underlying issue.

Seems like the mails are getting to the members. I am on the member list and I got it and another member replied to the mail I sent too.

Regards,
Joe

Ok, I am sure that error trap was put in place for good reason, but hopefully it is just a case of it no longer being needed.

I would appreciate it if you could keep an on eye on the email and let us know if you see anything strange happening with it.