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TOPIC:

Emails To Club Members - Losing Body of Email 8 years 8 months ago #52493

dbate Topic Author Offline New Member Posts: 2 Thank you received: 0	We have one member who receives emails from our club (8767) when the whole membership is notified of meetings, agendas, etc. but when he received them, the subject line is there but the body of the message is blank. It appears that other members are receiving the messages as expected. He's using Yahoo webmail. Any ideas? Thank you. - Dawna Bate Manumax Toastmasters D86 Club 8767
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Emails To Club Members - Losing Body of Email 8 years 8 months ago #52494

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Does he have another account that he can receive email at on the same computer/browser?

I am not suggesting that he change email providers... just looking to verify that Yahoo is the key piece of this.

Beyond that, since you know people are getting email via fth, my options to advise you are kind of limited.

We do special handling for Yahoo to work around its methodology to prevent duplicate emails. (via message ids) However, that workaround produces bounce messages for related problems, not altered emails.

Most common fix for email issues currently is to make sure the server email address is whitelisted (listed as safe sender) or listed as a contact (effectively whitelists it) in email software/webmail.

Beyond that, all I can tell you is to look at the content of the emails being sent and try some variations on that.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

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Emails To Club Members - Losing Body of Email 8 years 8 months ago #52505

Brian Offline Administrator Posts: 11660 Thank you received: 3880	Has he added the server email addresses to his contact list? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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