TOPIC:

Our website can be accessed here: 1838761.toastmastersclubs.org
But our domain name with Host Way is gonewildetm.org

Recently the domain name and our emails have not been working. I cannot access the site through the paid domain (and it has been renewed) and we cannot send/receive emails through our club's emailing system either.

I was told some Name Server or MX files may have been changed and I would need to get that info here.

Please help!

Thanks!
Lacey
#1838761

WHOIS confirms your renewal: whois.icann.org/en/lookup?name=gonewildetm.org

ViewDNS shows that you do not have any DNS records set up: viewdns.info/dnsrecord/?domain=gonewildetm.org

Forwarding of domain names is not supported by FreeToastHost. You must configure the DNS records as per our documentation: support.toastmastersclubs.org/doc/item/dns-settings-overview

I viewed the link that you providedon how to configure DNS records. I contacted our Domain's Registrar, Host Way. They said I need to contact GoDaddy but we don't have a godaddy account so I'm guessing that FTH uses GoDaddy?? I hope.

This was what Host Way's Customer Support said:
We are the Registrar of the domain, but the Registrar can only change the nameservers of the domain.
Since the nameservers are pointing to GoDaddy, they are the only guys that can make any changes in these nameservers.

You need to use the Registrars Name servers we don't care which registrar you use.

You need to set up the Host A records and MX records as per the documentation.

I'm sorry but I don't know what you mean.
We do not use GoDaddy! We only use FreeToastHost and Host Way. So it would only make sense that FTH actually use GoDaddy?

As per the DNS records, am I supposed to edit those at FTH? It seemed from reading the documentation provided in the link that I was supposed to do it with Host Way but they tell me to go to GoDaddy... which we don't have a GoDaddy account.??

FTH is not aligned with or use any specific registrar.

DNS records are typically set up via logging into your registrar's website, then using our doc as a general guide..

Please listen to Brian's directions... I learned about DNS settings from him.

Thanks Steve for clarifying that FTH is not associated with GoDaddy.

The problem is our website is somehow pointing to GoDaddy and we do not have an account with them. Was our site hacked? For a brief time the domain was not renewed with Hostway but when it was renewed our site worked for about a day. Then this happened.

I understand Brian's instruction I just don't know how to get access to GoDaddy. I contacted their customer support and they didn't know why we would need them either and they couldn't verify any account information with just a domain name.

I am at a loss.

1) Your domain is NOT with godaddy. The Domain has expired

Here is you whois record, you need to contact John Smiley and get him to make the required changes.

Domain Name: GONEWILDETM.ORG
Domain ID: D163891663-LROR
WHOIS Server:
Referral URL: www.domainpeople.com
Updated Date: 2015-12-18T11:24:29Z
Creation Date: 2011-11-17T11:35:08Z
Registry Expiry Date: 2016-11-17T11:35:08Z
Sponsoring Registrar: DomainPeople, Inc.
Sponsoring Registrar IANA ID: 65
Domain Status: clientTransferProhibited www.icann.org/epp#clientTransferProhibited
Registrant ID: ae481f953d28206b
Registrant Name: John Smiley
Registrant Organization: Gone Wilde Toastmasters
Registrant Street: 218 Main St, #659
Registrant City: Kirkland
Registrant State/Province: WA
Registrant Postal Code: 98033
Registrant Country: US
Registrant Phone: +1.4259858966
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:
Registrant Email:

I know our domain isn't with GoDaddy. That's why this doesn't make sense.

John Smiley has handed over the account to me. He is still listed as one of the contacts. Hostway is who we have our domain with. Hostway is telling me that I need to contact GoDaddy because, this is directly from Hostway's chat support today:

"These nameservers, NS61.DOMAINCONTROL.COM and NS62.DOMAINCONTROL.COM belong to GoDaddy and you can contact them and make the necessary changes over the DNS records and point the domain."

"We are the Registrar of the domain, but the Registrar can only change the nameservers of the domain. Since the nameservers are pointing to GoDaddy, they are the only guys that can make any changes in these nameservers. We don't have access to their DNS zone and system."

Could hostway be wrong?

There are several companies who use the DOMAINCONTROL.COM name servers.

the domain is with www.domainpeople.com have John contact them

Brian wrote:

1) Your domain is NOT with godaddy. The Domain has expired

Brian: How is "Registry Expiry Date: 2016-11-17T11:35:08Z" expired?

LaceyMaloney: My impression is that there are some registrars out there that are actually more like front end internet marketers than real registrars. (Brian correct me if I am off on this.) I have seen cases where the registrar listed in the WHOIS record is different than what a person thought the registrar was. The WHOIS record is authoritative and public record for website domains.

From the following page: www.domainpeople.com/about/

Corporate Partner
Domain People is partnered with Hostway, an Enterprise provider of cloud hosting, managed hosting and hybrid hosting solutions. For more information about Hostway, visit www.hostway.com.

I agree with Brian... I think you should contact www.domainpeople.com .

When a registrar takes control of a domain they wipe out everything, and you loose the connectivity. The Registrars are playing a game they extend the date a year to keep control of it as they try and sell it back to you.

Brian wrote:

When a registrar takes control of a domain they wipe out everything, and you loose the connectivity. The Registrars are playing a game they extend the date a year to keep control of it as they try and sell it back to you.

Thanks!

wow, okay my head is spinning . I will contact John and DomainPeople and pray that the last 5 strands of hair left will remain on my head.

Thanks for your prompt responses!

Then Steve, do you believe a company like hostway isn't that legit and we should switch to something else like GoDaddy in the future?

Not saying host way is not legit.

Wow what a nightmare that was... okay so the site is working now. Here is what I did:

I went back to Hostway and just happened to get the same person who had helped me before.
He had told me, and was trying to tell me again, that I needed to get help from GoDaddy since that is where the name servers were pointing. Then somewhere in there he mentioned he couldn't change the DNS records, only the name server. So then I said well then change the name server to Hostway - DUH!!!!!! That took him about 2 seconds to do. Then I was able to go in and change the DNS records and wa-la.

Just a simple switch in the name server, which probably happened because the domain wasn't renewed in time (and I told the guy that too but he still insisted I was wrong).

Nervous breakdown is over.

And a big thank you for helping me out Brian and Steve!