TOPIC:

Hello Wonderful Website Helpers!

I have been trying to upload a PDF onto the Public Downloads page of District 35 website, d35.toastmastersdistricts.org, without success. The response message says the action had been successful; however, when I go to check on it, the file is not there. I was able to both upload a new file earlier today and delete an old file after this unsuccessful venture.

Any ideas? The file size is only 83KB.

thank you for your time and consideration.

Peggy Lee Hanson
District 35 Webmaster
651-398-6003
This email address is being protected from spambots. You need JavaScript enabled to view it.

Peggy Lee,

I was able to upload a document with no problem.

Try scrolling all the way to the bottom of the page and click on the link Click here to reload website from server.

Then try to upload a file again.

Hey Roger!

I've tried the reload page from server but that didn't help. Also tried uploading a JPG and DOCX, which both did work.

I was, however, able to successfully upload a PDF on my club website (#1517456).

So what else could be blocking PDFs from uploading to downloads?

The first round of "saving" works, displaying the PDF document in the list. But on the 2nd round of saving, when exiting the admin console is where I lose the file. Here may be the reason why, though. During the first round of saving, when the file is displayed, I click the download link and try to open the item. Returned is the dialogue box that the file is corrupted and, therefore, couldn't be loaded.

I used the full professional version of Adobe Acrobat to create the file from a word doc (the same doc that successfully uploaded). I recreated the file using 3 different ways: 1) from the MS Word doc, Print to PDF; 2) from MS Word doc, Save as PDF; 3) using Acrobat PRO, Create PDF from single file.

Not any PDF uploads for me.

What's next to suggest? could it be something inside the site that's stopping the upload? What could it be?

Thanks much for the assist...hope the solution is simple!

From what you've said it seems to be a problem with the file.

As a test can you try (temporarily) loading the problem file to your club website, and a different file (other than the source .docx) to the district site?
What is the file size?

what is the filename?

The file name is '2015-11-07 District Council Meeting Minutes'.

However, I tried shortening the name, and uploading a different PDF, both to no avail.

The original file had been previously and successfully uploaded into another folder a couple days ago.

l even created a new PDF from the MS Word doc, saving it to a different folder on my computer, but that did not work either.

I'm at a loss as to what else to try, especially since I had been successful loading that same PDF onto my club website.

Thanks for looking into this.

Peggy

Please attach the PDF here so we can give it a try. (PDFs can be attached here)

the file is attached. however, I cannot upload any PDF successfully to the district 35 website.

thanks again for the assist!

~peggy

Peggy it worked correctly.

1) I logged in as admin
2) selected file manager from pull down
3) clicked select file from top left of popup
4) select the file
5) clicked save
6) clicked refresh

the file 2015_11_07DistrictCouncilMeetingMinutes.pdf is there.

Are you uploading it to the D35 website? I can upload the file successfully to my club site just fine.

I'm also having my assistant upload the file to the D35 website.

sorry, I just did and it worked exactly the same way

Ok.. I see it. Let me try to put it into a folder.

I'm not a novice at the website stuff.... I've done the steps in order for a few years now. But why, all of a sudden can I NOT upload a PDF to the site?

this is crazy! I was able to move it into the folder 2016 Spring Convention.

Thanks, Brian, for the assistance.... I added the site to my virus protection software, I've cleared cookies.... am totally stumped.

Try to logout, Clear your browser cache temporary Internet files.

Cleared cache, history, etc. all to no avail. I still can upload other file types and images... just not PDFs.

and it doesn't matter which browser is used. the file displays until I hit the last save and close on the main admin console. I get a URL to download it until that time, but the file won't display, obviously. What got corrupted with my PDF uploads to the site, and this site only?

I need to step away for an appointment. I'll return this afternoon.

Thanks again for the assist!

With deep appreciation,
Peggy

Finally, success. Upon returning home, I ran malware, virus, and registry scans. Nothing out of the ordinary, but some fixes were completed, again not out of the ordinary or in dire need. The PDF uploads work again. The unexplained still seems unexplained.

Thanks, though, for sticking with me on solving this problem. Hope it is never duplicated!

Yours in Toastmasters and much appreciation,
Peggy