TOPIC:

I am the newly elected club President - yesterday I spent a lot of time on our club website working on the agenda (subbing for the VPE who is out of town) and I have accessed the website many times before. Today, I am unable to access the website so I can finalize and email out our agenda for Thursday's meeting. When I try logging in using Safari, when I type my name in the box, my name does not show up in the dropdown box to select so I can login. I also tried my email address and that did not work. I tried logging on using Google Chrome - my name appears to show up in the dropdown box, but it will not let me login using my saved password. When I try to reset my password by selecting my name from the dropdown box, clearing the password box so it is blank, and hitting Authenticate, nothing happens. No popup boxes come up indicating an error and I do not receive an email to reset my password (I also checked my Spam and Trash folders and it did not go there). I have tried shutting off and restarting my computer a few times to, to refresh my browsers. I do not have the admin password and login information as the VPE has that.

waterloospeechmasters.toastmastersclubs.org

Did you try to click on the reload button at the bottom of the website? If not, try doing that...

Yes - I also tried restarting the computer a few times, and logging into both Safari and Chrome on another laptop (a PC). It worked this morning at 6 in the morning, but not now or anytime between 9am-9pm yesterday, so maybe the issue with the dropdown box not coming up has to do with the server being overloaded.

Let's see if anyone else has a suggestion

ktnemec wrote:

Yes - I also tried restarting the computer a few times, and logging into both Safari and Chrome on another laptop (a PC). It worked this morning at 6 in the morning, but not now or anytime between 9am-9pm yesterday, so maybe the issue with the dropdown box not coming up has to do with the server being overloaded.

Member login: During times of high load, just type in your member email address and do not wait for the drop down.

When I try entering my email address and not waiting for a dropdown box, I get the error message below in both Safari and Google Chrome.

***DATA TRANSFER ERROR***
JavaScript Function=MemberLogin
Status=error
Error=

Please notify us about this at support.toastmastersclubs.org .

I should also note that I entered my password in conjunction with typing in the email address.

Try reloading the site from the server (click on the link at the very bottom of the home page) and see if that helps.

Jane,

The Data Transfer Error is likely a time out in this case, unfortunately.

I had tried reloading the site from the server and it didn't work on either the PC or the Mac.

It has been working again yesterday and today so maybe it was due to the server being overloaded.

Please try to be patient with the server. I am sure in a few days, it will work fine. Mine logs out and I have to pull up a second page of the same club and relog in just to add a photo or something to the home page. I am sure that in a few days, it will work normally again... :0)