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TOPIC:

Member cannot log onto website 7 years 10 months ago #57154

weisenbb
Topic Author
Offline
New Member
Posts: 9
Thank you received: 4

One of our new District officers has tried to log into the Members Only section for the first time. He went through the steps to have a password sent to him, but did not receive anything (after repeatedly checking spam/junk). Because of an error message he received later that day, he came to this site to set up an account. It was already set up, it told him, and when he attempted to change that password, he received: "Reset password failed: This user is blocked. If this is an error, contact an administrator." which, of course, he cannot do because he can't get logged into an account he didn't originally set up. It's kind of like a big circle. I'm the new web manager and would appreciate any help you can offer. Thanks.

Barbara Weisenberger, DTM
District 35 Website Admin.

The topic has been locked.

Member cannot log onto website 7 years 10 months ago #57156

LindaMann Visitor	Please input your name and club number in all posts so that we are better able to assist you. What is the email address provider he is using? His name?
	The topic has been locked.

Member cannot log onto website 7 years 10 months ago #57163

weisenbb
Topic Author
Offline
New Member
Posts: 9
Thank you received: 4

Sorry -- I'm new at this and learning rapidly. My name is Barbara Weisenberger and this is for the District 35 website -- my club number is 6173 (but this is not for the Club website, rather the District 35 website).

The member's name is Kevin Iuliano (This email address is being protected from spambots. You need JavaScript enabled to view it.) and this is for the District 35 website.

Barbara Weisenberger, DTM
District 35 Website Admin.

The following user(s) said Thank You: LindaMann

The topic has been locked.

Member cannot log onto website 7 years 10 months ago #57206

weisenbb
Topic Author
Offline
New Member
Posts: 9
Thank you received: 4

Is it possible that when I recorded his name and email address under Membership Management, that not being able to use Upper and Lower case characters is causing his email address to not work? I did go back in and noticed in Membership Management that it is all lower case and I deleted that and re-entered his information being sure to capitalize the initial letters of his name, and it switches it to all lower case when I save it. Thanks.

Barbara Weisenberger, DTM
District 35 Website Admin.

The following user(s) said Thank You: SteveTheTechie, LindaMann

The topic has been locked.