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TOPIC:

Problems connecting to club site 7 years 9 months ago #57374

JeffHagan
Topic Author
Offline
New Member
Posts: 11
Thank you received: 4

Hi, all.

I'm trying to solve some intermittent connection issues for the web site for our club (Windsor Toastmasters - 6416).

Occasionally, I'll get an error message when trying to access the site by our main URL, www.windsortoastmasters.org ("This site can’t be reached - www.windsortoastmasters.org took too long to respond."). When this occurs, I've always been able to access the site via the other URL (6416.toastmastersclubs.org), even while I continue to get the error at www.windsortoastmasters.org

I asked our other officers about this - none of them have had issues connecting to the site by the main URL. They've always been able to connect just fine.

At the same time, we have had problems with messages to club addresses at our main domain (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.) occasionally not getting through. We haven't noticed this problem with addresses in the other format (e.g. This email address is being protected from spambots. You need JavaScript enabled to view it.).

Our domain is registered through GoDaddy. We talked about whether they could be what's causing the issue, but officers who are more knowledgeable than me about DNS issues said that they wouldn't create the problems we're seeing, where the website won't connect for a few minutes and then go back to normal.

So:
- I'm the only one who has reported the issues with the web site. It happens whether I'm connecting at work or at home.
- Other people have reported problems with club emails using the @windsortoastmasters.org domain

Any ideas? If you could point me to a possible cause (and solution), it would be appreciated.

Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director

Last edit: by JeffHagan.

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Problems connecting to club site 7 years 9 months ago #57375

Brian
Offline
Administrator
Posts: 11654
Thank you received: 3880

1) are you having this problem today? I am not seeing any issues accessing www.windsortoastmasters.org

2) Your domain email is not set up properly you are missing the MX records.
please see this doc

support.toastmastersclubs.org/doc/item/dns-settings-overview

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The following user(s) said Thank You: JeffHagan

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Problems connecting to club site 7 years 9 months ago #57376

JeffHagan
Topic Author
Offline
New Member
Posts: 11
Thank you received: 4

Brian wrote:
1) are you having this problem today? I am not seeing any issues accessing www.windsortoastmasters.org

Yes. It started for me about half an hour ago and still appears to be down.

Maybe it's just me, then. Hmm.

Brian wrote:
2) Your domain email is not set up properly you are missing the MX records.
please see this doc

support.toastmastersclubs.org/doc/item/dns-settings-overview

Thanks - I'll try this out.

Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director

The topic has been locked.

Problems connecting to club site 7 years 9 months ago #57377

Brian Offline Administrator Posts: 11654 Thank you received: 3880	We are not blocking your IP. Please try powering off your internet modem and wait 10 seconds then power it back on. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Problems connecting to club site 7 years 9 months ago #57378

JeffHagan
Topic Author
Offline
New Member
Posts: 11
Thank you received: 4

Brian wrote:
We are not blocking your IP.

Thanks - I didn't figure that was the problem, since I'm able to consistently access the site via 6416.toastmastersclubs.org

Brian wrote:
Please try powering off your internet modem and wait 10 seconds then power it back on.

I can't do that - I'm on a network at the moment.

Jeff Hagan, ACG, ALB
Windsor Toastmasters Club 6416 - President
Erie Shores Toastmasters (unchartered) Club 6576562 - Club Sponsor & VP Public Relations
Area 42, District 28 - 2017-2018 Area Director

Last edit: by JeffHagan.

The topic has been locked.