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First Time website user not receiving an email authencation 7 years 7 months ago #58538

  • sjmonroe
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Hi,

Have a member who is trying to log into the club website for the first time. She typed in her name, clicked Authenticate & received the message that a link would be sent to her email. I, as site admin, also received an email saying she was requesting authentication.

She didn't get the email. Also checked her Spam & nothing was there. She tried 3 times yesterday and once today & still hasn't received the email. :unsure:

What can we should we do?
Thanks!
Sharman J. Monroe, CC, CL
VP Public Relations
MBC Toastmasters #911520
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First Time website user not receiving an email authencation 7 years 7 months ago #58548

  • Pam
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Is her email address correct? Her first name in your membership list is spelt differently to that part of her address
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
The following user(s) said Thank You: RogerM
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First Time website user not receiving an email authencation 7 years 7 months ago #58549

  • RogerM
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Send the member an email from your email. If it bounces back, change the spelling in her email address as Pam has found as a possible problem.
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