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TOPIC:

Support registration problem 7 years 6 months ago #58833

NotLiable
Topic Author
Offline
FreeToastHost Ambassador
Posts: 209
Thank you received: 36

Hi,
Helping a fellow local TM with her desire to register for this forum. Relevant parts of the conversation below. She is from Vertex Toastmasters Guild (4543066).

On 10/5/2016 16:00, Margaret Hartwell wrote:
I have been browsing the forums in the Free ToastHost 2 Support and Development website ... and have found some very useful info there. About a week ago, I registered so that I would be able to post on the forum. At the completion of registration, a message indicated that I would receive an email and would have to use the link in the email to activate my account.
I have not received that email. And I couldn’t find a way to request help without having an active account. Can you help me?

I wrote back, saying:
I'm not sure if this will work, but perhaps try the "Create an account" process again.

Browse to support.toastmastersclubs.org/ and under the "Login / Register" drop down menu select "Create an account." You will be prompted to enter a name, username, password and e-mail address before entering the Captcha data and optional "Web site" and "About Me" field data. It has been several years since I set up an account and I don't recall any difficulty doing so. If this does not work, I will post a support request message on your behalf. Let me know.

Her most recent reply:
I tried it with the same username and email, and got a message that the username is not available and the email is already in use or invalid. So then I tried it with a different username but still the same email (I only have one work email, and I do not want to use my personal email), and I got the message that the email is in use or invalid.

So if you could post a support request message, I would appreciate it.

The e-mail address she used is: This email address is being protected from spambots. You need JavaScript enabled to view it.
The username was: MHartwell
She used something different for the username the second time.

What can I share with her?
Art

Club #9376 www.WeTheSpeakers.org
Club #3474192 IPT.ToastmastersClubs.org

The topic has been locked.

Support registration problem 7 years 6 months ago #58835

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

Tell her to look for the email in her spam/junk mail folder. Do an actual keyword search for the email...maybe use FreeToastHost as the keyword?

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The following user(s) said Thank You: NotLiable

The topic has been locked.

Support registration problem 7 years 6 months ago #58840

MHartwell Offline New Member Posts: 9 Thank you received: 5	Yes, the email was in my Junk folder. Wish I'd thought of that! My account is registered now and I'm all set. Thank you both for your help! Vertex Toastmasters Guild club 4543066 4543066.toastmastersclubs.org/
	The topic has been locked.

Support registration problem 7 years 6 months ago #58842

NotLiable Topic Author Offline FreeToastHost Ambassador Posts: 209 Thank you received: 36	I can't say it any better than she did in her reply... "Oh, duh. Yes, it’s in my Junk folder. I’m logged in now and I’m all set. Thanks very much for your help!" Thanks, Steve. Art Club #9376 www.WeTheSpeakers.org Club #3474192 IPT.ToastmastersClubs.org
	The topic has been locked.

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