TOPIC:

Have tried all variations of our club number to no avail

We'd love to help you if we could, but you haven't given us anything to work off.

What are you trying to do with the club number?
What is the error message?
What is your club number?

Please help us help you.

Hi Pam-
Every time I sign into the website, it tells me my club number is not accurate.
WE are Fox Valley Toastmasters, 3399.
I've entered 00003399, 3399, 03399, 003399, 0003399 and nothing works. The message indicates: You must enter your correct club number. So each time the administrative access is sent to me. There ahs to be an easier way!

foxvalleytoastmasters.toastmastersclubs.org
or
3399.toastmastersclubs.org

Thanks,
Pat Reisdorf
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District 54

3399.toastmastersclubs.org/ is correct and so is foxvalleytoastmasters.toastmastersclubs.org

I was able to login with the club number 3399 using the "log in as Site Admin" Button

Are you sure your password is correct, case matters in passwords.

Pat,

Are you trying to log in as a website admin? You have not indicated that. Please be specific when requesting support... help us help you.

Assuming that you are trying to log in as the website admin and are having issues, note that the actual error message for admin ogin errors is:

Club number or password is incorrect.

You seem to be presuming that your club number is entered incorrectly, when it actually could be your password that is the problem.

The error message is are purposely ambiguous so that we do not give hackers any insights that would help them get into your website.

Thanks, Brian!
It still doesn't work from our end (using the 3399 as the club number. The password works fine. Any other ideas?
Take care,
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3399.toastmastersclubs.org

How do you know the password works you cannot log in.

I suggest you reset the password.

Also, when you do an admin password reset, the link you get in email is only good to get you in as the admin... you still have to go into the admin console and actually change the password to what you want.

Hi Steve-
Yes, I am the Administrator
I am certain the password is correct, because, when I purposely alter it, the message Your club number or password is not correct.
However, when I use the correct password, it indicates YOU MUT ENTER YOUR CORRECT CLUB NUMBER.

Any advice?
Thanks.
Pat Reisdorf, IPDD D54
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Fox Valley Toastmasters
3399.toastmastersclubs.org
00003399

Hi Brian-
I have reset the password over the past few months.

When I play with it, and know it's the wrong password, the message indicates the club number or the password is incorrect
When I have the correct password, it indicates, YOU MUT ENTER THE CORRECT CLUB NUMBER

Any thoughts?

pm the password you are using to me.

THanks, Steve- I do that every month.
No matter what, the issue of the correct club number has been a problem for 2 years or so.

Hi Brian-
The server does not even allow me administrative access when I've been sent an email with the access code.
Iw ill wait and try tomorrow- this is a major headache when it doesn't work.
Thanks for your help!.

Here's the biggest problem right now.
When the server sends me the login key, I get into the site, BUT there is no longer the Launch Admin Console button, so there's no way for me to access the Admin console.
Can you help

Is it browser specific? What browser are you using? Have you tried a different browser (just for testing purposes)?

Also, try clicking the reload link at the bottom of your screen.

Steve-
Thank you SO MUCH! I was able to log in easily using CHROME, since Internet Explorer did not allow me to access the Admin Portal.
You have save my sanity- MUCH APPRECIATED!

Pat

Which version of Internet Explorer are you using?

I will want to investigate that since we want the system to work on as many browsers as possible.

BTW, I use Chrome.

Hi Steve.
It is Internet Explorer 11, with Windows 10.
Chrome works fine.

Thanks,
Pat

3399.toastmastersclubs.org
Fox Valley Toastmasters
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Ok, I have that at home.... I will look into it.

Ok, I have tried logging into your website w/ IE 11 and Win 10. I did not see any issues.

Do you have any IE add-ons? Those could be the culprit.