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TOPIC:

New Member password email not being sent. 8 years 1 month ago #61868

rahayes
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

I have a new member, since September on 2016 that still has not been able to access the club webpage. She can't seem to get the emails from the site to authenticate her password. We both work for the same company so I know its not a "blocked" issue. Please help. Her name does populate in the email field when typed in, then she doesn't apply a password, just only authenticates and she never receives and email for her to create a password. Thanks for any and all help. Oh by the way. I have read the forums that tell me to add a space in the membership module after her email and click save. That doesn't work either.

The topic has been locked.

New Member password email not being sent. 8 years 1 month ago #61869

Brian Offline Administrator Posts: 10441 Thank you received: 3862	What club number? who is "her"?
	The topic has been locked.

New Member password email not being sent. 8 years 1 month ago #61871

LindaMann Visitor	Ask her to check her spam
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New Member password email not being sent. 8 years 1 month ago #61872

rahayes Topic Author Offline New Member Posts: 3 Thank you received: 0	She has repeatedly.
	The topic has been locked.

New Member password email not being sent. 8 years 1 month ago #61873

Brian Offline Administrator Posts: 10441 Thank you received: 3862	We can not fix anything unless we know you club number and the persons name. The following user(s) said Thank You: LindaMann
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New Member password email not being sent. 8 years 1 month ago #61874

rahayes Topic Author Offline New Member Posts: 3 Thank you received: 0	club 9309 and her name is Desiree Carmichael
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New Member password email not being sent. 8 years 1 month ago #61875

Brian
Offline
Administrator
Posts: 10441
Thank you received: 3862

Her email service is accepting the email. she will have to contact her company IT to find out where it went.

Have her give them this log extract

Mar 20 17:50:50 toastmastersclubs sendmail[30525]: v2KHomHl030514: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120981, relay=mxa-00113601.gslb.pphosted.com. [67.231.145.43], dsn=2.0.0, stat=Sent (2991fvq2et-1 Message accepted for delivery)

The following user(s) said Thank You: LindaMann, rahayes

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