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TOPIC:

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62065

hannah.knight
Topic Author
Offline
New Member
Posts: 4
Thank you received: 1

Earlier today I had sent some welcome emails to new members. They received the welcome emails and tried to create a password. They clicked the login button with a blank password textbox but never received a password creation email. To make sure it wasn't just a new member issue, I tried sending an email to the club officers through the "Club E-mail Addresses" link and no email was received. I also tried emailing the agenda for our upcoming meeting and never saw it come through.

So, the last emails that were received from our Toasthost site happened around 10:30am today. Do not know exactly what time the system stopped working.

VP Membership
True Blue Toastmasters Club #8159
bcbsnc.toastmastersclubs.org
Durham, NC

The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62066

Jane Atkinson Away Administrator Posts: 4017 Thank you received: 880	Please could you tell us your club number so that we can investigate. VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ) FreeToastHost Field Officer, District 112 (Northern New Zealand) Spare yourself anxiety and Backup your site regularly.
	The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62067

hannah.knight Topic Author Offline New Member Posts: 4 Thank you received: 1	Yes. I realized I was supposed to have that after I had submitted. Club #8159, Address: bcbsnc.toastmastersclubs.org VP Membership True Blue Toastmasters Club #8159 bcbsnc.toastmastersclubs.org Durham, NC
	The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62069

Jane Atkinson
Away
Administrator
Posts: 4017
Thank you received: 880

I'm seeing a number of entries in the email log marked like this:

Mar 28 17:56:46 toastmastersclubs sendmail[26142]: v2SHuebI026133: to=<hannah(redacted)>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:06, xdelay=00:00:06, mailer=esmtp, pri=151509, relay=bcbsnc-com.mail.protection.outlook.com. [216.32.181.234], dsn=5.7.1, stat=User unknown

The emails are getting to the server, but aren't being received by the next step in the process, which looks like it may be one of your company servers.

Interestingly, I sent a couple of emails to my own officer addresses, and my own email host isn't accepting them.

I need to ask Brian (server administrator) to have a look.

VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62070

hannah.knight Topic Author Offline New Member Posts: 4 Thank you received: 1	Thanks so much for looking into it. I wondered, at first, if it could be an issue on our side but we send out agendas and use the "Club E-mail Addresses" link all the time and have never had this kind of problem. VP Membership True Blue Toastmasters Club #8159 bcbsnc.toastmastersclubs.org Durham, NC
	The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62073

Jane Atkinson
Away
Administrator
Posts: 4017
Thank you received: 880

When you sent the test email to the officers, did you use the email application built into the club website? Or was it a separate email program on your own system? E.g. outlook, thunderbird, or even using your browser to log into a webmail program.

VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62074

hannah.knight Topic Author Offline New Member Posts: 4 Thank you received: 1	The one built into the club website. VP Membership True Blue Toastmasters Club #8159 bcbsnc.toastmastersclubs.org Durham, NC The following user(s) said Thank You: SteveTheTechie
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Emails from Toasthost are not being received at all 7 years 2 weeks ago #62077

WendyK
Offline
New Member
Posts: 18
Thank you received: 2

We are also experiencing the same issue with a new member.
Rise and Shine Toastmasters in Mesa, AZ
Club No. 890453

This email address is being protected from spambots. You need JavaScript enabled to view it.

She is attempting to log on for the first time to no avail.
Several attempts yield no e-mail in her inbox.

VPPR and web geek
Rise & Shine Toastmasters Club No. 890453
riseandshineaz.toastmastersclubs.org
Mesa, AZ
LinkedIn: www.linkedin.com/in/wendykilleen

Last edit: by WendyK.

The topic has been locked.

Emails from Toasthost are not being received at all 7 years 2 weeks ago #62208

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

I think the email issues should be resolved now. Please advise if that is not the case.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The following user(s) said Thank You: WendyK

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Emails from Toasthost are not being received at all 7 years 2 weeks ago #62213

WendyK Offline New Member Posts: 18 Thank you received: 2	User reported successful login after finally receiving e-mail. Victory! Thanks for all your help! VPPR and web geek Rise & Shine Toastmasters Club No. 890453 riseandshineaz.toastmastersclubs.org Mesa, AZ LinkedIn: www.linkedin.com/in/wendykilleen The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.