TOPIC:

Hello,

We seem to be having some email issues.

For the last couple of days, any emails sent to our club mailing aliases seem to not be delivered. This is the message we get back.

Delivery incomplete
There was a temporary problem delivering your message to
*members@hilotoastmasters.com*. Gmail will retry for 21 more hours. You'll
be notified if the delivery fails permanently.
LEARN MORE <support.google.com/mail/answer/7720>
The response was:

The recipient server did not accept our requests to connect. Learn more at
support.google.com/mail/answer/7720 [traffictoastmasters.org
<support.google.com/mail/answer/7720%5Btraffictoastmasters.org>.
98.124.243.42: generic::failed_precondition: connect error (0): error]

Final-Recipient: rfc822; This email address is being protected from spambots. You need JavaScript enabled to view it.
Action: delayed
Status: 4.4.1
Diagnostic-Code: smtp; The recipient server did not accept our requests to
connect. Learn more at support.google.com/mail/answer/7720
[traffictoastmasters.org. 98.124.243.42: generic::failed_precondition:
connect error (0): error]
Last-Attempt-Date: Wed, 12 Apr 2017 19:22:24 -0700 (PDT)
Will-Retry-Until: Thu, 13 Apr 2017 16:45:39 -0700 (PDT)



I then tried sending a test message with the words {{trace,savein,saveout,nosend}} Test in the Subject but I received no logs back.

Thanks for your help.

Your custom domain is not setup correctly for email
The MX record is wrong

Please read the documentation on this site
support.toastmastersclubs.org/doc/item/dns-settings-overview

Thanks. We have been using this email system for the past couple years. Not sure what changed. I will check.

We actually had the same issue. I went through the docs again on Free Toast Host and for some reason some of the settings were different. Not sure if this changed on Toastmasters end or on my registrar. We are with namecheap.

gptoast wrote:

We actually had the same issue. I went through the docs again on Free Toast Host and for some reason some of the settings were different. Not sure if this changed on Toastmasters end or on my registrar. We are with namecheap.

We are not Toastmasters, we are FreeToastHost... not the same. We did not make changes.

The domain name providers will change their control panel layout from time to time. Unless one of us happens to have an account with such a provider, we can't keep up to date with their changes.

When I logged into Namecheap the control panel looked the same as it always has. The MX record read traffictoastmasters.org. I couldnt remeber what the setting should be so I looked it up in the FTH docs. Our emails were working until just recently when someone had an issue. When I checked the settings I noticed this MX record.
I am a little concerned then, since I am the only one who has access to this account. I am also a web designer so I am familiar with how these settings work. Does anyone know what traffictoastmasters.org is?

Traffictoastmasters.org was the club of one of the authors of some of the very early DNS settings docs, and I imagine he used it as the example in his doc.


Because most of us can't update the information, it does raise the question of whether these old docs are of much use, and would be best removed entirely.

Okay so that it explains it then. That website traffictoastmasters.org no longer exists and so when it was taken down, so were some of the emails that had it setup in their MX records. I have reviewed the lastest docs on FTH and there is no mention of that site that I could see.
Thanks for the clarification.