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Email list not working? 6 years 7 months ago #64584

  • kim-toastmaster
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Hi All,

I have taken over as the new VPPR and webmaster. To my knowledge we have never gotten the email list function to work on our choptm.org site. As an example, I just sent an email to This email address is being protected from spambots. You need JavaScript enabled to view it. from a personal email, just to see if it would be forwarded to me, but it was not.

We would like to be able to send emails to This email address is being protected from spambots. You need JavaScript enabled to view it. and have them automatically forwarded to the respective members, but that does not work either. If someone tries to contact us through the site- that DOES work. Is there something I am missing?

Thanks in advance for your assistance!

Best Regards,

Kimberly Niero
Chopawamsic VPPR, Club 2635
Best Regards,

Kimberly Niero
Club 2635
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Email list not working? 6 years 7 months ago #64587

  • LindaMann
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The email of your club is: This email address is being protected from spambots. You need JavaScript enabled to view it.
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Email list not working? 6 years 7 months ago #64589

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Thank you Linda! Within our account, though it is written as members at choptm dot org Is this no longer correct? How would I change this within our account?

Also the officers e-mail list and the individual officers' lists don't seem to work either...

officers at choptm dot org

vpe at choptm dot org
vpm at choptm dot org
vppr at choptm dot org
secretary at choptm dot org
treasurer at choptm dot org
saa at choptm dot org
ipp at choptm dot org

Since the domain namet is what is in our site, that is what we'd like to use, but IDK how.

Thanks for your help!
Kimberly, club 2635
Best Regards,

Kimberly Niero
Club 2635
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Email list not working? 6 years 7 months ago #64593

  • SteveTheTechie
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Your DNS records are not set up correctly for email at your domain name registrar ... that is the problem.

While you do have an MX record, your mail.choptm.org A record does not point to our server's IP address.

Therefore any email you send to a FTH address will go to the black hole of cyperspace. ;)

To fix:

DELETE mail.choptm.org 3599 IN CNAME pop.secureserver.net

ADD mail.choptm.org 3599 IN A 50.19.253.65
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: LindaMann
Last edit: by SteveTheTechie.
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Email list not working? 6 years 7 months ago #64604

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Thank you so much Steve! I had a hunch that might be the case. We are going to have to dig around because IDK who our registrar is (it is blank on the ICANN Who-is lookup.) Our Treasurer thinks we might actually be registered through ICANN, but I didn't think they did that directly.

So I'll be on a hunt to figure out how to get this configured correctly. I do appreciate confirmation of the problem!

Kimberly, club 2635
Best Regards,

Kimberly Niero
Club 2635
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Email list not working? 6 years 7 months ago #64606

  • Brian
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Your Registrar is WildWest Domains

email who owns the domain This email address is being protected from spambots. You need JavaScript enabled to view it.

Domain Name: CHOPTM.ORG
Registry Domain ID: D88065213-LROR
Registrar WHOIS Server:
Registrar URL: www.wildwestdomains.com
Updated Date: 2014-07-28T00:20:29Z
Creation Date: 2002-07-02T18:55:25Z
Registry Expiry Date: 2019-07-02T19:00:52Z
Registrar Registration Expiration Date:
Registrar: Wild West Domains, LLC
Registrar IANA ID: 440
Registrar Abuse Contact Email:
Registrar Abuse Contact Phone:
Reseller:
Domain Status: clientDeleteProhibited icann.org/epp#clientDeleteProhibited
Domain Status: clientRenewProhibited icann.org/epp#clientRenewProhibited
Domain Status: clientTransferProhibited icann.org/epp#clientTransferProhibited
Domain Status: clientUpdateProhibited icann.org/epp#clientUpdateProhibited
Registry Registrant ID: C150864042-LROR
Registrant Name: Alvin Matthews
Registrant Organization: Chopawamsic Toastmasters
Registrant Street: P.O. Box 316
Registrant City: Hartwood
Registrant State/Province: Virginia
Registrant Postal Code: 22471
Registrant Country: US
Registrant Phone: +1.5404291415
Registrant Phone Ext:
Registrant Fax:
Registrant Fax Ext:

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: SteveTheTechie, LindaMann
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Email list not working? 6 years 7 months ago #64612

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Thanks Brian! I thought WildWest Domains *might* be the Registrar, but wasn't certain. We'll make sure to figure this out!

Thanks again,
Kimberly club 2635
Best Regards,

Kimberly Niero
Club 2635
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Email list not working? 6 years 7 months ago #64630

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Please let us know when this is resolved so that we can close this thread. thx :)
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: LindaMann
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Email list not working? 6 years 7 months ago #64734

  • kim-toastmaster
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Hello Steve,

I finally got access into our DNS- YAY!!

Regarding the "A" Record this is what we want:

Type is A,
Host is "mail.choptm.org"
And Points to is "50.19.253.65"

Is this correct? When I enter it in, it says "The specified CNAME already exists in the zone."

We already do have an A record that has

Type is A,
Host "@"
Points to 50.19.253.65



I do not see a mail.choptm.org 3599 IN CNAME pop.secureserver.net to delete.

I *do* have all these other CNAMES:

CNAME calendar calendar.secureserver.net
CNAME email email.secureserver.net
CNAME fax fax.secureserver.net
CNAME files files.secureserver.net
CNAME ftp @ 1 Hour Edit
CNAME imap imap.secureserver.net
CNAME mail pop.secureserver.net
CNAME mobilemail mobilemail-v01.prod.mesa1.secureserver.net
CNAME pop pop.secureserver.net
CNAME smtp smtp.secureserver.net
CNAME www @
CNAME _domainconnect _domainconnect.ss.domaincontrol.com

What should I do?

Thanks bunches! Kimberly
Best Regards,

Kimberly Niero
Club 2635
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Email list not working? 6 years 7 months ago #64735

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Regarding the "A" Record this is what we want:

Type is A,
Host is "mail.choptm.org"
And Points to is "50.19.253.65"

Is this correct? When I enter it in, it says "The specified CNAME already exists in the zone."

We already do have an A record that has

Type is A,
Host "@"
Points to 50.19.253.65


You will have an A record for your main website so that you can navigate there.

The mail A record is treated like a subdomain of your main domain that is a destination for your email to be routed to.

So, yes you will have multiple A records. That is fine.

However, what I observed before was that you have a mail.choptm.org that is *incorrect*. In many cases, you cannot just revise it, you need to delete it and recreate it. (depends on your registar's DNS interface)

Depending on how your registrar allows you to edit your DNS, you may have to hunt a bit for the *existing* mail.choptm.org A record to delete it first. (hopefully not)

So, get rid of the existing bad mail.choptm.org A record and create the new correct mail.choptm.org A record.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: LindaMann
Last edit: by SteveTheTechie.
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Email list not working? 6 years 7 months ago #64736

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remove this
CNAME mail pop.secureserver.net

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
The following user(s) said Thank You: LindaMann
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Email list not working? 6 years 7 months ago #64743

  • kim-toastmaster
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Thank you Steve! This last little tidbit, combined with what to delete from Brian did it!! Everything is working now- Whoo Hoo!!

A million thanks to you both!!

Kimberly
Best Regards,

Kimberly Niero
Club 2635
The following user(s) said Thank You: SteveTheTechie
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Email list not working? 6 years 7 months ago #64744

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Thank you Brian! This last little tidbit about what to delete combined with correct A category info from Steve did it!! Everything is working now- Whoo Hoo!!

A million thanks to you both!!

Kimberly
Best Regards,

Kimberly Niero
Club 2635
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