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TOPIC:

No verification email for one of our members 6 years 8 months ago #64680

jpeters47 Topic Author Offline Junior Member Posts: 35 Thank you received: 5	One of our new members has tried, over and over, to access our club's ToastHost site, but he never receives the verification email. We've changed his email address, but no go. Anything further he can do, or I - as site admin - can do to get him logged in? Thanks Joe Peters Admin for TAC Toastmasters Club # 3050495 Tokyo, Japan
	The topic has been locked.

No verification email for one of our members 6 years 8 months ago #64681

RogerM Visitor	Joe, My first thought is "Has he checked his junk or spam folder"? I will check the email logs in the mean time.
	The topic has been locked.

No verification email for one of our members 6 years 8 months ago #64683

Brian Away Administrator Posts: 11645 Thank you received: 3880	members name please Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No verification email for one of our members 6 years 8 months ago #64687

jpeters47 Topic Author Offline Junior Member Posts: 35 Thank you received: 5	Yes, that was one of the first things I asked him to do - no luck there either. Regards Joe Joe Peters Admin for TAC Toastmasters Club # 3050495 Tokyo, Japan
	The topic has been locked.

No verification email for one of our members 6 years 8 months ago #64688

jpeters47 Topic Author Offline Junior Member Posts: 35 Thank you received: 5	Stefan Nilsson We have two email addresses for him, both are saved on our club's site as well as on the TMI site. Joe Peters Admin for TAC Toastmasters Club # 3050495 Tokyo, Japan
	The topic has been locked.

No verification email for one of our members 6 years 8 months ago #64689

Brian Away Administrator Posts: 11645 Thank you received: 3880	Have them try now. The IP to their mail server was blocked, the block has been removed. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No verification email for one of our members 6 years 8 months ago #64690

jpeters47 Topic Author Offline Junior Member Posts: 35 Thank you received: 5	Thank you. To which mail server was the IP blocked (two addresses in for him). Any thoughts on why it was blocked? As we add new members hopefully, the issue won't arise again. Joe Joe Peters Admin for TAC Toastmasters Club # 3050495 Tokyo, Japan
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No verification email for one of our members 6 years 8 months ago #64691

Brian Away Administrator Posts: 11645 Thank you received: 3880	hedgefundclub looks like they are in a subnet shared with vietnam Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No verification email for one of our members 6 years 8 months ago #64692

jpeters47
Topic Author
Offline
Junior Member
Posts: 35
Thank you received: 5

Thanks. I'll let him know that.

However, he wasn't receiving the verification for the other email: This email address is being protected from spambots. You need JavaScript enabled to view it. either.

I'm guessing though, that it may be on the same subnet since hfc is just a short name for hedgefundclub

Really appreciate your help on this.

Joe

Joe Peters
Admin for TAC Toastmasters
Club # 3050495
Tokyo, Japan

The topic has been locked.

No verification email for one of our members 6 years 8 months ago #64693

Brian Away Administrator Posts: 11645 Thank you received: 3880	same IP and mailserver Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: jpeters47
	The topic has been locked.