TOPIC:

We have tried several times now to use the new member email function from both the members tab and the new member welcome tab and none of the them are sending out the email. Please help.

Hi, Magster!

Let us know your club number so we can find your website. We'll let you know what we find once you do.

Take care..

Wes B.

Our club is #771864 - MetLife Motivators

Hi, Magster!!

Okay, let's consider the New Member Welcome tab first. You will have:

1 - Opened the pulldown titled "Select new Member to Welcome"
2 - Selected a checkbox next to a member's name, and
3 - Clicked the Save button, per the instructions on the screen

...right? If so, tell me your name in the menu, and I'll send a new member welcome to you. We'll see if that works.

Wes B.

That's exactly what I did and it worked like a charm for a couple of years now. Suddenly - no longer working. The new members are Eric Miller and Shivaprasad Poonja. I am the admin on the page so usually I will get a copy of the new member email or even when a member forgot their password and request a new one.

I sent out three new member welcomes: to the two people you mentioned, and to you. I can look at some internal info to see what was sent out, and you can check if you got anything. Reading between the lines, it also sounds like the new members may not have explicitly told you that they didn't receive a new member email. If you did in fact get one, you might want to check with them also.

Wes B.

No emails received by me or the new members

Actually the new members explicitly said they did not receive the emails; neither time we tried to send them.

As this is a company club, it is possible your IT department changed their spam filter settings.

Please have your IT department white list the toastmastersclubs.org domain.

Alternatively, you can have your members add the server email address to their email contact lists. (which is usually an implicit white list)

On our end, I can see in the email log that they all went out successfully. There are some things you should look at, but first, here are the success entries from the log, for what they're worth. Because they originally contained valid email addresses, I've only showed the first two letters of your email userids, with the rest replaced with '$' characters:

SUCCESS (Form Email) Wed 2017/08/30 16:57:23 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[mr$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]
SUCCESS (Form Email) Wed 2017/08/30 16:57:23 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[em$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]
SUCCESS (Form Email) Wed 2017/08/30 16:57:24 UTC Club:[771864] From:["Toastmasters Club 771864 on behalf of Admin" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[sh$$$$$$$$$$$$$$$$@metlife.com] CC:[] Subject:[MetLife Motivators - Toastmasters Club 771864 Website Information]

The first thing I'd consider is the fact that all your email addresses appear to be part of an employer's email system, and appear to be company emails. Has the company made a change in it's blacklisting policies so that they disallow deliveries of emails from us? Do they set spam rules so that the emails might be in your spam folders? You might wish to do some checking with the IT folks on your end, and see if any other emails can be sent to your folks through us.

Take care...

Wes B.

While this would certainly be a possible explanation, we are still receiving the emailed agenda from the site from Admin <This email address is being protected from spambots. You need JavaScript enabled to view it.> as well as club emails from the site from Toastmasters Club 771864 on behalf of Margit Roberts, ACB, ALB <This email address is being protected from spambots. You need JavaScript enabled to view it.>. Thus it is not very likely that the company blacklisted the email address. Btw, we are not receiving the new member emails in the spam folder either.

I received both of your test emails.

magster01 wrote:

While this would certainly be a possible explanation, we are still receiving the emailed agenda from the site from Admin <This email address is being protected from spambots. You need JavaScript enabled to view it.> as well as club emails from the site from Toastmasters Club 771864 on behalf of Margit Roberts, ACB, ALB <This email address is being protected from spambots. You need JavaScript enabled to view it.>. Thus it is not very likely that the company blacklisted the email address. Btw, we are not receiving the new member emails in the spam folder either.

While you make a valid point, I would also point out that the exact same mechanism is used to send new member emails as the agenda, and the new member emails functionality is a frequently used function by all the clubs using the system, and I have not touched the code in about 2 years.

So if there was a problem on our end, we would receive a lot more posts about it than from just you. I am not suggesting that there could not be a problem on our end. However, when all the facts are considered, it is less probable than something changing on your end that you have either not considered or unaware of.

magster01 wrote:

I received both of your test emails.

I sent one from Send Basic Email but since I was logged in as the admin, the confirming copy would also be sent to the admin which is listed as you.

Ok, so you are receiving emails. Again, we have basically 2 mechanisms for email, and the one used for new member emails is the same as the one for agendas.

It is a well worn and frequently used functionality.

Additionally, we have records of the send emails being accepted by your company's email server in our system email log. (different than what wesb posted above)

Please understand that while we do want to help you, my experience and current indications are that we should direct you to check in with your IT department to see what is going on with the emails. Sometimes IT departments have an email quarantine area that is not readily obvious or accessible to employees.

I can provide you copies of our logs if need be.

Also, could you please verify your member email addresses in Membership Management? One of them looks inconsistent with the pattern of the others... Most company email addresses tend to follow a consistent pattern.