TOPIC:

I am a new member of Hola Toastmaster Club 5054, but not new to Toastmasters. Previously belonged to another club.
The problem is my email address was entered incorrectly, and now I cannot access our website as a member because authentication link is being sent to the incorrect email. My correct email address is: This email address is being protected from spambots. You need JavaScript enabled to view it.

I am the VPE for Hola for the 2017-2018 year and need to be able to access agendas. Please, can you help fix this problem?

Hola also listed my name and communication status incorrectly,. In error, I was put me in as Shambry Ratiff, ACB: That should be corrected to read: Shambry Ratliff. There is no need to list my communication status here.

Thank you for your assistance in getting this problem fixed.

Shambry Ratliff,
Hola Toastmaster's Club 5054
VPE

You need to talk to the site admin Rene Maldonado to have your information corrected.

I talked to site administrator Renee, already. We have tried everything. Bill Hester, our Treasurer, corrected my email address, but my name with incorrect toastmaster designation is still showing up. I received message to check email for authentication. I did that, setup new password, and when I tried to login with it it gave me another "check email for authentication message. Before I did all of this I edited my profile on Hola toastmaster site and removed the incorrect ACB designation after my name, but it continues to show up in login.

I am at my wits end with this. Please help, there has to be something that can be done to resolve this problem!

Shambry...

1) I checked and rechecked and rechecked the email you've shown with the one at your club's site, and they do seem to match.

2) I tried to log in as you, but did not include the password. It should send the email to you and it gave the message you said, but...

3) It also instructs you to check your spam or junk email folder. Did you check this? Please let me know what you did and didn't check.

4) Your name in membership Management is listed as: Shambry Ratliff, CC, CL

5) Just for kicks, what was the number of your previous club? Is there any chance you were trying to log into that one, by accident?

At the moment, we should be investigating whether an email was sent to your email address, so you really need to let us know that it is NOT in your junk/spam folder.

Talk to you soon...

Wes B.

wesb wrote:

At the moment, we should be investigating whether an email was sent to your email address, so you really need to let us know.

Wes, you can just search the email logs...

Thanks, Steve...

That will be my next step, after Shambry does the spam folder check, and we verify that the bad logins aren't being done to the old club website. I'd like Shambry to do a little bit of homework, first...

Take care...

Wes B.

It appears that our friend has logged into the site a few hours ago, but hasn't notified us here. S'okay, I think we can declare the problem solved.

wesb wrote:

It appears that our friend has logged into the site a few hours ago, but hasn't notified us here. S'okay, I think we can declare the problem solved.

Incorrect, that was me logging in as the user. Have to wait a few days to let the user tell us that the issue is resolved. I always recommend requesting confirmation of issue resolution.

Oops...

Thanks, Steve... Issue is still open... Waiting for response from Shambry...

Wes B.

..and Shambry...

I did notice on rereading your initial request, that you asked that the Toastmasters levels after your name be removed so that your login displayed just your name. I did remove them, so that you'll now simply log in as Shambry Ratliff, though I'm not sure it'll make much difference, as long as you let the login screen automatically fill in whatever is needed for your name.

If you don't, then maybe this will make things easier for you.

Another one of the FTH people has suggested that before logging in, that you scroll all the way down to the bottom of the screen, and click on the little link that says "Click here to reload website from server." It's possible that your browser is tripping you up and needs its cache cleared, and clicking on that link will do it.

If you still can't log in, we'll still want you to answer the three questions I left for you above, and of course, let us know when you can finally log in.

Take care...

Wes B.

This matter has been resolved.

Thank you to everyone who assisted me. I had heard of freetoasthost, but today was my first experience with it. I appreciated the expediency that my request for assistance was answered with, and the continued updated support that came in.