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Authentication emails 6 years 5 months ago #66163

  • FTM2490904
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When a member requests a password reset (or to authenticate for the forst time), is an email sent immediately? I have had several new members say they have not received an email, so they do this repeatedly trying to get a link. Or has there possibly been an issue with this recentlyy about which I am unaware? Thanks for any info you can provide.
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Authentication emails 6 years 5 months ago #66164

  • Brian
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Please post your club number in every post. then we can see what is going on.

With in 15 minutes.

Have them check their Junk/spam boxes.

If not there let us know their names and we will check.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Authentication emails 6 years 5 months ago #66165

  • FTM2490904
  • FTM2490904's Avatar Topic Author
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Club number is 2490904
Two recent names are Gloria Nixon-Pone and Alan Bray
Thank you
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Authentication emails 6 years 5 months ago #66166

  • Brian
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Alan's mail service is not accepting email from our server. He will have to check with them why they have us blocked.

Oct 26 00:43:23 toastmastersclubs sendmail[14359]: v9Q0hNrv014354: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:00, xdelay=00:00:00, mailer=esmtp, pri=121327, relay=other.juno.com. [64.136.44.42], dsn=5.0.0, stat=Service unavailable

Gloria's email is accepting the email, she needs to check her spam box

Oct 26 00:50:16 toastmastersclubs sendmail[17396]: v9Q0oFva017393: to=<This email address is being protected from spambots. You need JavaScript enabled to view it.>, ctladdr=<This email address is being protected from spambots. You need JavaScript enabled to view it.> (501/502), delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121369, relay=gmail-smtp-in.l.google.com. [74.125.22.27], dsn=2.0.0, stat=Sent (OK 1508979016 h2si2662299qtk.24 - gsmtp)

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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