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Unable to make changes on our website 6 years 5 months ago #66521

  • Kendra
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This is the error message we're getting and we are unable to edit.

1.Basic Settings Tab - This domain is not yet pointing to the IP address 50.19.253.65. In your domain registrar's DNS area, modify the exisitng "A" and "MX" records for this domain, to point to 50.19.253.65, wait the amount of time as specified by your domain host, then try again
CLUB NUMBER 749142
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Unable to make changes on our website 6 years 5 months ago #66522

  • Brian
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without your club number we can do nothing for you.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Unable to make changes on our website 6 years 5 months ago #66523

  • LindaMann
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I believe that is because you bought a domain name... You need to finish inputting the information.
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Unable to make changes on our website 6 years 5 months ago #66524

  • SteveTheTechie
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Brian: club number is in OP's signature

Kendra: Your custom domain is not set up per our guidelines, therefore you will get this error. You must either delete the custom domain from the Basic Settings tab (and not use a custom domain) or you need to fix the DNS settings with your registrar.

viewdns.info/dnsrecord/?domain=highparkspeakers.org

Refer to: support.toastmastersclubs.org/doc/item/dns-settings-overview

The system will not allow you to use a domain w/ incorrectly set up DNS settings.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: LindaMann
Last edit: by SteveTheTechie.
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Unable to make changes on our website 6 years 5 months ago #66525

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Thank you all for your help.

This is beyond my technical capabilities. We had the DNS settings fixed with Go Daddy not so long ago when our website was down. I called them again last night, and they claim they have nothing to do with the IP address. I'll try them again.

thanks again,

Kendra
CLUB NUMBER 749142
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Unable to make changes on our website 6 years 5 months ago #66526

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Your domain www.highparkspeakers.org was Updated on 2017-10-17

the domain is not pointing to our servers

www.highparkspeakers.org. 3599 IN CNAME highparkspeakers.org.
highparkspeakers.org. 599 IN A 184.168.221.28

Looks like someone set it up for domain forwarding which we don't support. Look at the links Steve posted.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Unable to make changes on our website 6 years 5 months ago #66527

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I think I've just changed it. I really don't understand the DNS records, but we had them changed to our 749142.toastmastersclubs.org a few weeks ago when our website went down. I don't know how it's changed back, but I think I've managed to do in myself on the GO Daddy website. I guess it takes a while to post through wherever it has to post through.
thanks very much for your help,
Kendra
CLUB NUMBER 749142
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Unable to make changes on our website 6 years 5 months ago #66528

  • SteveTheTechie
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I really don't understand the DNS records, but we had them changed to our 749142.toastmastersclubs.org a few weeks ago when our website went down.


I suspect that this indicates that they were set up to forward your custom domain to the toastmastersclubs.org url.
That does not really work for FTH, and will cause issues.

Your custom domain name must route to our server's IP address, not another url.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
The following user(s) said Thank You: LindaMann
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Unable to make changes on our website 6 years 5 months ago #66529

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I don't actually understand what I've done, but I now seem to be able to make changes on our website.

thanks for your help, Kendra
CLUB NUMBER 749142
The following user(s) said Thank You: SteveTheTechie
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