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Agendas Disappearing 6 years 1 month ago #67488

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Greetings FTH admins,

For years, we at Stryker Toastmasters (#2561556) have been using the FTH agendas with no problems. However, during our last two meetings, our agenda has, annoyingly, disappeared right before (either the day before or day of) our meeting, causing a bit of chaos.

The first time, I chalked it up to just a random fluke, but the latest time (for our January 24th meeting), it actually erased the agenda on me twice!

I haven't personally seen this issue, but our club VPoE encountered the issue below before our meeting last week.

Is there something that I can do to help with this issue?

Thanks,
Bryan Garfoot
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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Agendas Disappearing 6 years 1 month ago #67489

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Describe how you are creating new agendas

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Agendas Disappearing 6 years 1 month ago #67490

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Generally, I am the one that creates them. When viewing a current agenda, I have been using the plus button, setting the meeting date, and selecting our default template.
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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Agendas Disappearing 6 years 1 month ago #67503

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Seems you have several agendas with invalid date time. The programmer will have to have a look.

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Agendas Disappearing 6 years 1 month ago #67631

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Hey Brian,

Just wondering if the programmer has had time to look into the invalid date times.
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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Agendas Disappearing 6 years 1 month ago #67669

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Looks like our latest agenda has disappeared this morning.

According to our VP of E, she was trying to edit to the agenda to remove a speaker when the same error as above popped up. Afterwards, the agenda was just gone, again. Her browser version is still IE 9, but unfortunately I have no other information.
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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Agendas Disappearing 6 years 1 month ago #67671

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What date was she updating?

IE9 is at End of Life and is no longer supported, she needs to update to IE 11 or use Firefox or Chrome

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Agendas Disappearing 6 years 1 month ago #67672

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She was updating this morning for tomorrow's (February 14th) agenda. We have since recreated the agenda for Feb 14th.

I'll work with her to get her browser updated. She said she's also gotten this error using "another explorer", but I'm unsure if that means Firefox or Chrome. In the interim, I did get her to update cookie settings and clear her cache.
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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Agendas Disappearing 6 years 1 month ago #67683

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Somehow she is managing to mangle the agenda date despite my best efforts to prevent that.

Ask her if she is trying to type in the date of the agenda or change it to a different date format. She should no be able to do that (should be blocked) but I have been surprised before.
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Agendas Disappearing 6 years 1 month ago #67759

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Thanks Steve.

I did just sit down with her to walk through exactly how she is editing the agenda. I got her using Chrome, so that should eliminate issues from an old version of Explorer. We walked through the creation of a couple test agendas, and I saw nothing out of the ordinary. She was using the plus button for "new agenda", changing the meeting dates by clicking in the Meeting Date field and using the
pop-up calendar to set the date . We changed around a few things on the agenda, deleted some items from the agenda, and updated speech details - all things that she claims were giving errors before.

During our tests, we were unable to replicate any errors. I'll continue monitoring things, but hopefully using Chrome will solve things. Or at least I'm crossing my fingers that it will.
Club #2561556, Stryker Toastmasters
stryker.toastmastersclubs.org
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