Welcome, Guest
Username: Password: Remember me
1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

Member receives messages to old email address 5 years 11 months ago #69216

  • mottigadish
  • mottigadish's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
We have a member who changed his email address a few months ago due to a change of jobs.
His email address on FTH was updated to his Gmail address.
However, emails sent to the Members email distribution list are still sent to his old address at his previous employer.
This is very strange because we can't find this old email address anywhere on FTH. See below screen capture from Member Management and the automated reply we still from the work email.

How can we verify that the address is updated in FTH?
Glen Iris Toastmasters
Club Number 1460657
gleniristoastmasters.org.au
Attachments:
The topic has been locked.

Member receives messages to old email address 5 years 11 months ago #69217

  • Jane Atkinson
  • Jane Atkinson's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 4018
  • Thank you received: 881
Did he by any chance set up a secondary email address in his profile and ask for email to be sent to both addresses?

If so, and only one of those addresses got changed, that could be the explanation.
VPE Ernst&Young Achieving Potential, club 1137486 (Auckland, NZ)
FreeToastHost Field Officer, District 112 (Northern New Zealand)

Spare yourself anxiety and Backup your site regularly.

The topic has been locked.

Member receives messages to old email address 5 years 11 months ago #69218

  • mottigadish
  • mottigadish's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
Thank you! I wasn't aware of the secondary email address! That must be the cause!
Glen Iris Toastmasters
Club Number 1460657
gleniristoastmasters.org.au
The topic has been locked.
  • Page:
  • 1
Moderators: Pamrhtaylor3jliumarc33NotLiabledeedubbleyooNSBPhyllis Kirouac
Time to create page: 0.031 seconds
Powered by Kunena Forum