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Member Management Tab is Console is unavailable 5 years 9 months ago #69470

  • w2lewis
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We are unable to access the member management tab. We receive this message:

***DATA TRANSFER ERROR***
JavaScript Function=AJAXLoader[WhichVar=AllMembership]
Status=Data transfer FAILED.
Error=Logged Out

>>> YOU ARE NO LONGER LOGGED IN. PLEASE LOG IN AGAIN. <<<

Please notify us about this at support.toastmastersclubs.org .
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Member Management Tab is Console is unavailable 5 years 9 months ago #69472

  • Brian
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click the reload link at the bottom of your site. and try again. Let us know if problem persists

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560
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Member Management Tab is Console is unavailable 5 years 9 months ago #69474

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Agreeing the the reload caused me to logout. A second attempt to access Member Management allowed me to open that tab but there was no content. The headings and other standard format was visible, but no information about any members were shown; simply an empty section. I did notice a NEW tab in the Member Management section associated with the new opt-in update. I suspect this update created a glitch for us.
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Member Management Tab is Console is unavailable 5 years 9 months ago #69475

  • Pam
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We need your club number to investigate.

Have you allowed cookies?
Pam Holley, DTM
FreeToastHost Ambassador
Redlands Toastmasters Club, Secretary 2023-2024 redlands.toastmastersclubs.org/
HOT, President 2023-2024 hot.toastmastersclubs.org
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Member Management Tab is Console is unavailable 5 years 9 months ago #69476

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Club is Public Speaking Northwest 9406

Cookies are enabled. I refreshed with hopes that may work, but it made no difference that I noticed.
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Member Management Tab is Console is unavailable 5 years 9 months ago #69484

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Also noticed that Access Management will not allow me to make changes. Our Treasurer and I are not now allowed to access member management; which could be part of this problem.
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Member Management Tab is Console is unavailable 5 years 9 months ago #69487

  • SteveTheTechie
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The problem was the animation iframe on your home page. It is apparently mangling the FTH system cookies, which is why you are getting logged out. It really has nothing to do with Membership Management... you would have gotten a similar error messages in other modules eventually, also.

I was able to log in as the Admin from your home page, just do a refresh, and then I discovered I was logged out. This is a likely sign of a problem in the home page content, which turned out to be the Animoto iframe. I removed it, and everything works fine now... no log outs. Whenever you use third party widgets and content, you have to take care to test them with FTH to make sure that everything will be compatible. We are not in the position to do that testing, and even if we were, there are enough widgets on the internet that we would not likely want to be testing them all anyway.

In any case, as I stated above, I removed the iframe html... it is below for your reference and if you want to fiddle with it to try and get it to work without mangling the system cookies. From my review of its online docs, it requires the use of Adobe Flash, which is generally speaking a bad idea, anyway. I would recommend that you find an alternative widget.
<table border="0" cellpadding="0" style="width:100.0%">
	<tbody>
		<tr>
			<td>
			<p style="text-align: center;"><iframe allowfullscreen="" frameborder="0" height="720" scrolling="no" src="https://animoto.com/play/Ak2ch1Fdrnx9Az8xqL3pNg" width="640"></iframe></p>

			<p style="text-align:center"><br />
			&nbsp;</p>
			</td>
		</tr>
	</tbody>
</table>
Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.
Last edit: by SteveTheTechie.
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