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1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
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Click here to edit your signature at the bottom of the Profile Information tab.
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4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
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Trouble adding new members 5 years 10 months ago #69898

sloffredo Topic Author Offline New Member Posts: 5 Thank you received: 0	Hello. I have tried to add new members to our club site using Quick Add but they are crossed off in FTH. I've never had this problem before. Help ...
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Trouble adding new members 5 years 10 months ago #69900

Brian Offline Administrator Posts: 11647 Thank you received: 3880	We cannot help you are you did not read the instructions that said you need to post your club number. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Trouble adding new members 5 years 10 months ago #69901

sloffredo Topic Author Offline New Member Posts: 5 Thank you received: 0	Sorry, we are club #4350, Downtown Toastmasters, Buffalo NY.
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Trouble adding new members 5 years 10 months ago #69902

SteveTheTechie Offline FreeToastHost Developer Posts: 13529 Thank you received: 3831	support.toastmastersclubs.org/2011-10-23...nagement-must-opt-in Regards, Steve James, DTM FreeToastHost System Developer Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years. >>> Please put your club number in your forum profile. CLICK here to edit your profile.
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Trouble adding new members 5 years 10 months ago #69904

sloffredo Topic Author Offline New Member Posts: 5 Thank you received: 0	These new members did the opt-in process. What is the next step in troubleshooting?
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Trouble adding new members 5 years 10 months ago #69905

Brian Offline Administrator Posts: 11647 Thank you received: 3880	member first names Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	Last edit: by Brian. The topic has been locked.

Trouble adding new members 5 years 10 months ago #69906

sloffredo Topic Author Offline New Member Posts: 5 Thank you received: 0	Their first names are Chenchen and Carolyn. I have a screenshot but don't know how to keep it private on this forum.
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Trouble adding new members 5 years 10 months ago #69907

Brian Offline Administrator Posts: 11647 Thank you received: 3880	They don't have valid email addresses so no way did they opt-in, no opt-in no access to FTH. Toastmasters no requires all members to have an email address so they can participate in Pathways. Carolyn is in there twice with different spelling of her name pick one. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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Trouble adding new members 5 years 10 months ago #69908

sloffredo Topic Author Offline New Member Posts: 5 Thank you received: 0	I deleted the duplicate listing for Carolyn. She is in there with an email address. Chenchen said he opted in and I've resent him an opt-in request. How can I fix Carolyn since her email address is in there?
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Trouble adding new members 5 years 10 months ago #69909

Brian Offline Administrator Posts: 11647 Thank you received: 3880	Resend the opt-in email to both of them when they have valid email addresses. select and see pulldown at top of membership list. Chenchen could not have opted in as he does not have a valid email address. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.