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TOPIC:

Login Not Working 7 years 3 weeks ago #69995

LoisMargolin Topic Author Offline New Member Posts: 3 Thank you received: 1	Hello, My 8 new members have a --- through their name. When they try to login, their name is not displayed in a pop up list. If they try the email address they get an error to select the name via the list. How do I fix this as they want to access the agenda?
	The topic has been locked.

Login Not Working 7 years 3 weeks ago #69996

SteveTheTechie Offline Administrator Posts: 11526 Thank you received: 3795	support.toastmastersclubs.org/2011-10-23...nagement-must-opt-in
	The topic has been locked.

Login Not Working 7 years 3 weeks ago #69997

LoisMargolin Topic Author Offline New Member Posts: 3 Thank you received: 1	Hi Steve, They want to opt in. I set them up, asked them to visit the website and enter their name which I understand should be in a pop up list. The pop up does not appear. Am I missing a step for the opt in? Is the opt - in part of the new login? Club 1575030 Thank you for your help.
	The topic has been locked.

Login Not Working 7 years 3 weeks ago #69998

SteveTheTechie
Offline
Administrator
Posts: 11526
Thank you received: 3795

They are sent an opt-in email as soon as you add them to Membership Management. (*not* the same as a Welcome email) They need to click the ACCEPT link in the email ... that is what activates them in the system (no strikeout then). If they misplaced the email... look for the new Re-send Opt-in Emails tool on the menu in Membership Management... you can send them another email that way.

Once they click the link in the opt-in email everything is as before.

Last edit: by SteveTheTechie.

The topic has been locked.

Login Not Working 7 years 3 weeks ago #69999

LoisMargolin Topic Author Offline New Member Posts: 3 Thank you received: 1	I get it! Thank you. I was missing the Resend Opt In EMail portion. Fingers crossed everyone gets it and understands. The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

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