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4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
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TOPIC:

Opt in but locked out 5 years 9 months ago #70037

Roger Davis
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

A new member joined our club just last week our club No. 3065 in Western Australia. He claims to have Opt in but is still crossed out? with the message that he will be deleted in a few days? This person was contacted again to re opt in which he did, but is still locked out. What do we do?

As we have never encountered this problem before now.
We operated a Free ToastHost web site page ..Can you help?

The topic has been locked.

Opt in but locked out 5 years 9 months ago #70038

Brian Away Administrator Posts: 11644 Thank you received: 3880	You did not provide your club number and atleast the members first name. We cannot help without those 2 pieces of information. Also how many times have you resent 5he opt-in email? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Opt in but locked out 5 years 9 months ago #70039

Roger Davis
Topic Author
Offline
New Member
Posts: 4
Thank you received: 0

Apologies for my mistake, Name of member is Matthew Telder and the Toastmasters club Number is 3065 District 17. Matthew was in our prospect Member list when I first noticed that he had been crossed out. Once he joined he claimed that he entered the opt in option. Our VPM asked Matthew to re opt in which apparently was done. Then when nothing happened we reissued the opt in email but as yet nothing is happening. Is there a alternate method we can use? Does this mean we can not enter his name into club roles or is it that he will not receive and emails.

The topic has been locked.

Opt in but locked out 5 years 9 months ago #70040

Brian Away Administrator Posts: 11644 Thank you received: 3880	1) you can't move the member out of the Prospects until they opt-in. 2) I have resent the opt-in email, I do not see any other re-sends of the opt-in email in the logs. 3) Please contact the member and have them click the link in the opt-in email. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

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