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TOPIC:

member login from unrecognized device message 5 years 9 months ago #70108

Alford, Katherine CC, CL
Topic Author
Offline
New Member
Posts: 1
Thank you received: 0

1387766
Me and another member get this email message everytime we log in. This started about a week ago.

Here's the entire email we get:
========================

This email address is being protected from spambots. You need JavaScript enabled to view it.
Jun 25, 2018, 8:41 PM
to me

Alford, Katherine CC, CL:

Someone just logged in to the High Country Toastmasters (Club 1387766) website using your member log in credentials.
You are receiving this email because the log in occurred using an unrecognized device or IP address for you by your
club's website.

It may be that you just logged in from a new or different device, location, or IP address. If that is the case, please
click the following link to indicate that you did this login and the device or IP address is valid so we do not send you
another email about it in the future:
<1387766.toastmastersclubs.org/index.cgi?...AepbBRY&_=1529973690>

You will see a confirmation screen when you click the above link.

If you did not recently log in to the High Country Toastmasters club website from a new or different device,
we strongly recommend that you change your log in password. Click the following to do that:
<1387766.toastmastersclubs.org/index.cgi?...JTJjkzTvYUbnsdbIjzxI>

You will be directed to the High Country Toastmasters (Club 1387766) website when you click the above link.

If you have any questions about this email, please contact the club website administrator Katherine Alford.

Regards,

The FreeToastHost Website Support Team
<support.toastmastersclubs.org>
========================

The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70109

Brian Offline Administrator Posts: 11647 Thank you received: 3880	click the link so that we don't send you an email every time. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70359

KDUVAL22 Offline New Member Posts: 13 Thank you received: 1	Good evening A member from our club is also getting these messages with every log in. She has been clicking on the link to confirm her device each time. She uses the same computer to log in. Do you have any other suggestions to help resolve the issue on her end? Thank you very much, Krissy Club # 3298458 hawkesbury.toastmastersclubs.org/
	The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70360

Brian Offline Administrator Posts: 11647 Thank you received: 3880	We will need to know more about her computer. 1) is it a work computer? 2) what version of windows? 3) what browser IE what version? Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70403

KDUVAL22 Offline New Member Posts: 13 Thank you received: 1	Hello Brian, I just got confirmation - the member is using an ipad actually, and therefore Safari as a web browser. Not a work device, and no windows on it. Thank you, Krissy Club # 3298458 hawkesbury.toastmastersclubs.org/
	The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70404

Brian Offline Administrator Posts: 11647 Thank you received: 3880	have her check her cookie settings www.whatismybrowser.com/guides/how-to-en...-cookies/safari-ipad Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70421

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

KDUVAL22:

If your user types in https://1387766.toastmastersclubs.org?cookies they should get a dump of the cookies that the server is getting from the device. We should verify the existence of a line in the output saying "deviceUID=..." or something like that. It is relevant to this.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70472

KDUVAL22
Offline
New Member
Posts: 13
Thank you received: 1

Thank you for all of your great tech support. Here is an update from our member:

I followed the instructions and did not get a ‘dump of cookies’. I got an empty screen with a line of letters and numbers only.
What I see on my screen is this: _ga=GA1.2.1046853907.1530182759 printed on an otherwise empty screen.

She is not able to take a screen capture, but hopefully the above info helps.

Thanks,
Krissy

Club # 3298458
hawkesbury.toastmastersclubs.org/

The topic has been locked.

member login from unrecognized device message 5 years 9 months ago #70478

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

KDUVAL22

Your member needs to enable cookies for their device as Brian mentions above. If we cannot save a cookie file with a device identifier, they will continue to get these messages. Alternatively, they can disable the notification in their member profile, but they will still have other issues if we cannot save cookies.