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TOPIC:

Password Reset Not Working 5 years 9 months ago #70615

ldavis323
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

When a couple of members were unable to access the website, they tried resetting their passwords multiple times (each). They would then receive an emailed link for password reset, but when they clicked on the link, they received the following message:

There was an error with your login -- the Session ID attached to your e-mail (p6PA4ORbcukqluiQg6AMdT8Sn) was not valid. Please check to make sure the full link was sent when clicked.

Please let me know what to do to reset the passwords for these users so they can access our site.

Thank you

The topic has been locked.

Password Reset Not Working 5 years 9 months ago #70616

Brian Offline Administrator Posts: 11647 Thank you received: 3880	Only the last email with a link is valid. If they requested multiple emailss they need to only click the link in the last email. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.

Password Reset Not Working 5 years 9 months ago #70617

ldavis323 Topic Author Offline New Member Posts: 2 Thank you received: 0	I tested this issue earlier and I had the same issue. And I'd only requested and received the email reset link once. I just checked it again, though, and it seems to be working. I did receive a new pop-up giving me the option to accept/not accept cookies, and I accepted, so maybe that had something to do with it. Thanks!
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