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FTH - Treasurer funtion - Dues 5 years 7 months ago #72019

NB
Topic Author
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New Member
Posts: 3
Thank you received: 0

In FTH, under treasurer function - dues management there is a section where it says:
You can also send follow-up emails to unpaid/paid members using one of the following methods. The recipients will correspond to what is selected on the Send Notices/Track Payments tab.
This email address is being protected from spambots. You need JavaScript enabled to view it.
This email address is being protected from spambots. You need JavaScript enabled to view it.
NOTE: The above email list addresses are not published in your club email addresses listing, due to the sometimes sensitive nature of collecting dues. However, any officer can send emails to these email addresses from their email software after the selections on the Send Notices/Track Payments tab have been saved.

When I click on "Basic follow-up -Email dues paid", it allows me to compose and email and shows the list of people who have been selected in the "To" tab.
I write the "Email Subject" and then "Email body" and then click on "Send email" .
It shows "Email sent".

But the problem is none of the recipients have received the email. I have tried this several times and it does not seem to work.
What could be the problem?

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FTH - Treasurer funtion - Dues 5 years 7 months ago #72043

SteveTheTechie
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FreeToastHost Developer
Posts: 13529
Thank you received: 3831

"The recipients will correspond to what is selected on the Send Notices/Track Payments tab."

Did you actually select any recipients? I tested this on our test website and everything looks fine to me.

Regards,

Steve James, DTM
FreeToastHost System Developer
Officer Emeritus, Mindful Communicators (Club 1966, District 52) A President's Distinguished Club for each of the last 10 years.

>>> Please put your club number in your forum profile. CLICK here to edit your profile.

Last edit: by SteveTheTechie.

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FTH - Treasurer funtion - Dues 5 years 7 months ago #72079

NB
Topic Author
Offline
New Member
Posts: 3
Thank you received: 0

That is a different option/tab. I have successfully used the notice/invoice option.

The tab I am talking about is "Dues follow up"

Treasurer Function Dues--> in dues management choose the 4th tab "Dues follow up" ---> click on "Basic-Follow-up Email-PAID DUES"--> Recipients are already mentioned according to the "Send notices/Track payments" tab --> compose email --> click on "Send Email" ---> It says "Email sent"

But no member, including myself, ever receives that email.

Please test this option on your test website.
Thank you

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FTH - Treasurer funtion - Dues 5 years 7 months ago #72080

Brian
Offline
Administrator
Posts: 11647
Thank you received: 3880

I can see 3 people have not paid their dues and when I click the follow-up email for unpaid
Ahmad, Kim, Regina

SUCCESS (Form Email) Sat 2018/09/22 16:30:07 UTC Club:[4630] From:["Admin via Toastmasters Club 4630" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[Your dues remain unpaid]
SUCCESS (Form Email) Sat 2018/09/22 16:30:07 UTC Club:[4630] From:["Admin via Toastmasters Club 4630" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[Your dues remain unpaid]
SUCCESS (Form Email) Sat 2018/09/22 16:30:07 UTC Club:[4630] From:["Admin via Toastmasters Club 4630" <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[lyssi80@yahoo.comrvaldez@fswf.org, This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[Your dues remain unpaid]

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

The topic has been locked.

FTH - Treasurer funtion - Dues 5 years 7 months ago #72081

NB Topic Author Offline New Member Posts: 3 Thank you received: 0	Correct! Does this show that email has been sent successfully? I tested this and added myself to not paid dues list - but did not receive any email. But I receive the invoice email. So can not be a server issue?
	The topic has been locked.

FTH - Treasurer funtion - Dues 5 years 7 months ago #72082

Brian Offline Administrator Posts: 11647 Thank you received: 3880	Yes it shows the emails were send to the 3 selected non-paid members. You have to select SEND to everyone you want emails sent to, you only have the NON paid members selected. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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FTH - Treasurer funtion - Dues 5 years 7 months ago #72094

SteveTheTechie
Offline
FreeToastHost Developer
Posts: 13529
Thank you received: 3831

The code is designed to figure out who is paid and who is not paid based on the selections in the invoice tracking tab.... In other words, the unpaid "follow-up" emails are supposed to go to the members selected via "SEND" (since those are the unpaid) and the paid "follow-up" emails are supposed to go to the members who are *not* selected as "SEND". The logic adjusts automatically depending on which email type you select.

I just tested the paid follow-up email case (using the button to send the email), and I do not see any issues.

Are you using the link or the button to send the follow-up email? (It actually matters.)