TOPIC:

Greetings,

I have attempted several times this morning to log into the FTH site for Club #6970723 - Educationally Speaking. I've had no success logging in as an individual member or as the Administrator. I entered the information as normal (my name appears on the member drop-down as seen on Screenshot #1 attached), and clicked "Authenticate / Login." The page then refreshed, but I was still not logged in; it looked the same as when I first navigated to it.

I attempted the password reset option by leaving the password field blank and clicking "Authenticate / Login." I received an authentication email and clicked the link. The link took me to the club website, but the popup window to create a new password indicated there was an error (as seen in Screenshot #2 attached). The "Set Password" button was grayed out and remained so even when I entered a password in both fields.

I closed the browser tab with the club website, cleared the cache again and repeated the steps above with the same results. The same basic thing happened with the Administrator login too. I tried logging into my other club websites with no issues. It seems to be a problem with this specific club's site, not my browser.

• When did your issue 1st occur? Just a few minutes ago (around 11:00 a.m. PDT)
  
• What operating system, browser, & browser version are you using? Mac OS Mojave version 10.14, Google Chrome browser version 69.0.3497.100
  
• Did you refresh your browser cache? Yes, i cleared the cache and cookies, and used the "Click here to reload the site from the server" option at the bottom of the page.
  
• Are your cookies enabled? Yes

Thank you in advance for your help.
Malik

Do you share the admin password for this website?

It is a design limitation of the system that only one one person can be logged in as the admin at a time. If someone logs in as the admin when another person is already logged in as the admin, the first person will get logged out. This because only one person's log in "key" for the admin ever gets stored in the database. We have mulled over changing the stored at different points in the past, but since we explicitly state that we only support one person as the admin, we have never pursued that.

Also, if you share the admin password, that means that anyone who has the password can change it without notifying the other people.

You are not Jessica who is the site admin, please contact her for access to the admin section.

I was able to login as Malik with out any issues.

Thank you both. I'm not sure what was going on, but I was able to log in later without issue.

FYI, Jessica, the site admin is a newer Toastmaster and was recently switched to site admin. I have been helping her learn the ropes. She let me know that another member of our club was having a similar problem recently. I'll try to keep my eyes out to see if there's any kind of pattern.

Thanks again.