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TOPIC:

New user not showing up in our Membership Management List 6 years 6 months ago #73041

rrodenburg@leprinofoods.com Topic Author Offline New Member Club 5951591 Posts: 6 Thank you received: 0	I added a new member on 11/19/18 with member number 07218588 and they still do not show in my Membership Management tab. I confirmed they are in the Roster List in Toastmasters International. Can you help?
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73043

Brian Offline Administrator Posts: 10481 Thank you received: 3869	there is not such site for club 7218588 Please validate the information you posted.
	Last edit: by Brian. The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73044

rrodenburg@leprinofoods.com Topic Author Offline New Member Club 5951591 Posts: 6 Thank you received: 0	The number I provided was the individual member number. Our club number is 5951591. Sorry to cause confusion on that.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73045

Brian Offline Administrator Posts: 10481 Thank you received: 3869	Maybe you could provide what is the members first name, my crystal ball isn't working.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73046

rrodenburg@leprinofoods.com Topic Author Offline New Member Club 5951591 Posts: 6 Thank you received: 0	Member's first name is Angela.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73047

Brian Offline Administrator Posts: 10481 Thank you received: 3869	There is an Angela in the Former members list
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73050

rrodenburg@leprinofoods.com Topic Author Offline New Member Club 5951591 Posts: 6 Thank you received: 0	That is a different Angela, who is in fact a former member. I'm struggling a bit with what information I can share on this support site, but in the interest of putting this to bed, the last name is Tuxhorn. Thanks again for your help. This is the first member I've had this issue with.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73051

Brian Offline Administrator Posts: 10481 Thank you received: 3869	You will need to contact Angela and ask her if she clicked the decline link in the OPT-IN email she received. If she did the system deleted her record.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73052

rrodenburg@leprinofoods.com Topic Author Offline New Member Club 5951591 Posts: 6 Thank you received: 0	Thanks for the idea. That was my first pursuit. She said she accepted, Toastmasters International support confirmed that she accepted, and we both saw her in our roster. Is there a way to reset or refresh our member list on FreeToastHost?
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73053

Brian Offline Administrator Posts: 10481 Thank you received: 3869	We are not Toastmasters International, we have nothing to do with their website. You will need to add her again and ask her to click the accept link in the email.
	The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73054

rrodenburg@leprinofoods.com
Topic Author
Offline
New Member
Club 5951591
Posts: 6
Thank you received: 0

Interesting. Used to be, as in the previous user I added last month, that after I created them on the International site they would automatically show up on FreeToastHost, but would have a strike-through until they responded to the confirmation email from your site. I can certainly manually create them on FreeToastHost if that is the new protocol.
I apologize for the extended blog here, and by the nature of your responses it seems I have caught you on a bad day/week, but I have been the VP of Membership for our club for the last two years and have added several dozen users in that time, and have not experienced this particular issue. With that, I'll leave you to your ruminations and wish you a Happy Holiday.

The topic has been locked.

New user not showing up in our Membership Management List 6 years 6 months ago #73055

Brian Offline Administrator Posts: 10481 Thank you received: 3869	We have NEVER had access to any information from Toastmasters International except what is on the club contact page. The following user(s) said Thank You: SteveTheTechie
	The topic has been locked.

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