TOPIC:

Hello. I am having the same problem for club 01214455. Can you please help?

Karen Balcanoff
River's Edge Toastmasters, Club #01214455
VP Education

What is the exact problem you are having. You are listed as the site admin.

Hi Brian:

I forgot my password for the web site (as a site admin). I clicked on "forgot password" and got an email. It says "Here is your login key:" I click on it, it takes me back to my web page but I still have no way of logging in. I can't get to the admin console unless I log in.

Thank you.

The email link automatically logs you in when you click on it. When you get to the webpage just click the "Launch Admin Console" button and the console should open. Select the Administrator tab to update your password

Thank you Pam.

I thought so too but it didn't. When the web site pulls up, there is no button that I can see that says "launch admin console." The only way I could find to reach the console is to login as admin.

I have attached screen shots.

I've sent you a new password reset request - ignore any previous email links.
Logout as member and close your browser before clicking the email link you've just received.

Thank you again Pam.

I did as you asked. There is no change when I opened the web site. To clarify, there should be a button to click to access the admin console? Where on the web site is it located? I should not have to login as admin--that is the only place I can find a mention to the console.

Thanks so much for your help.

This is what the login section should look like after you log in via the link in the email:


Make sure you're clicking the login key near the top of the email message and not your website url
It should look something like this (this one has been changed from the original):
1214455.toastmastersclubs.org/index.cgi?...7fDX9muh7bdXKfDb3ikh
Make sure you have the whole link on one line (or that you have it all if you're copying to the browser address line

Thank you Pam.

I have tried this on three computers and now my phone. My view does not have the console button when I use the URL you sent. Today was my TM meeting and i had others look at it. I attached some screen shots again.

I've sent you a new link and a Private Message.

What browsers have you tried?

Logout and Click the reload link at the bottom of your site and and then Log in again.

Hi Brian:

I am not logged in on the web site. I was at first but logged out. I'm trying another browser per Pam's note.

Thank you.

Hi Pam:

I tried it again, clicked on the link and copied the link to Safari and Firefox browsers. Here is the link I received.

After I posted this, I noticed that the link was different when I copied and pasted it. I realized that there is an ellipsis but I attached a screen shot too.

Karen Balcanoff,

Here is your login key:

linkprotect.cudasvc.com/url?a=https%3a%2...eOKmzJNmLheI,&typo=1

Once in, click on "launch admin console", click on the "Administrator Info" tab, enter/change your password there, then click "Save".

Thank you for all your help.

It seems your email provider or anti-virus software is manipulating the part of the link that logs you on to the system.

Are you able to whitelist toastmastersclubs.org on your email system? That might help.

Karen, I've PM'd a temporary password to you.