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TOPIC:

No one in club is getting emails 5 years 3 months ago #73256

happygirldal
Topic Author
Offline
New Member
Posts: 9
Thank you received: 0

Hi,
A couple of months ago, we ran into sudden issues and no one could figure out what went wrong. We had a sudden broken link between our ToastHost page and our domain name. We called our domain name provider and got it worked out on their end and it is now working, but no one can figure out the original cause of issue.

Around the same time, our members stopped receiving emails sent from outside email servers. For example, if someone goes to the website and sends an email asking for information, all the proper people receive the email. However, if I wanted to send something to my fellow officers or members from my hotmail server, it will not go through. It is not just me, it is all the officers and we all use different email servers. I also had the GoDaddy representative try to send me a test email and it did not go through. It will only be received if sent directly from and through the website. I was going to try to buy the email names until I just realized that they are provided through you. So we need help! Thank you so much for your time and resolution.

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No one in club is getting emails 5 years 3 months ago #73257

Brian
Offline
Administrator
Posts: 11642
Thank you received: 3880

1) what is your club number without it we can't see anything

2) always be specific and detailed in your explanation, i.e. we need the domain name you are referring to.

3) if your didn't follow the directions for setting up your domain and mx records at the domain registrar, our server will not receive the email.
support.toastmastersclubs.org/doc/item/dns-settings-overview

Thank you,

Brian McDonald DTM, PDD D61
FTH Lead Technical Support
member Cataraqui Valley Toastmaster 9560

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No one in club is getting emails 5 years 3 months ago #73258

happygirldal
Topic Author
Offline
New Member
Posts: 9
Thank you received: 0

Club 408 Youngstown Toastmasters Speaking Club
www.speakingclub.org

It was working as we followed any and all directions. It was working fine until one day it just didn't. I called our domain provider and was on the phone for at least an hour as he tried several things to fix any broken links, settings, etc. Finally, he said that maybe the email names themselves were expired and needed to be repurchased, which we were going to do until I realized that they are provided through you. Again, I realized today that the emails work when sent directly through the website, just not through any other server.

The topic has been locked.

No one in club is getting emails 5 years 3 months ago #73259

Brian Offline Administrator Posts: 11642 Thank you received: 3880	you are missing the mail Zone A record for the MX to work. mail.speakingclub.org. IN A 50.19.253.65 Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No one in club is getting emails 5 years 3 months ago #73260

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	Ok, is that something then that I change in my domain settings? Or something I change in the admin of the Toasthost website?
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No one in club is getting emails 5 years 3 months ago #73261

Brian Offline Administrator Posts: 11642 Thank you received: 3880	The mail zone A record has to be added at the domain registrar as per the instructions I posted above. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560 The following user(s) said Thank You: happygirldal
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No one in club is getting emails 5 years 3 months ago #73262

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	Ok, thank you so much!!! I appreciate your quick reply! I will be in touch with my anticipated success.
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No one in club is getting emails 5 years 3 months ago #73263

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	Does this look right? Attachments:
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No one in club is getting emails 5 years 3 months ago #73264

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	This is what the whole records show. Is there anything else I need to change? Attachments:
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No one in club is getting emails 5 years 3 months ago #73265

Brian Offline Administrator Posts: 11642 Thank you received: 3880	it can take up to 24 hours for changes to replicate across the internet. Check tomorrow. Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No one in club is getting emails 5 years 3 months ago #73266

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	Ok, sounds good! Thank you so much for your help! It's stumped us all and now I get to feel like the smart one figuring it out! lol Thanks again!
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No one in club is getting emails 5 years 3 months ago #73267

Brian Offline Administrator Posts: 11642 Thank you received: 3880	you did it incorrectly just put mail not mail.speakingclub.org Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
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No one in club is getting emails 5 years 3 months ago #73268

happygirldal Topic Author Offline New Member Posts: 9 Thank you received: 0	Like this? Attachments:
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No one in club is getting emails 5 years 3 months ago #73269

Brian Offline Administrator Posts: 11642 Thank you received: 3880	yes now it shows correctly mail.speakingclub.org. 3600 IN A 50.19.253.65 Thank you, Brian McDonald DTM, PDD D61 FTH Lead Technical Support member Cataraqui Valley Toastmaster 9560
	The topic has been locked.