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TOPIC:

Reset Site Adimin Password 6 years 5 months ago #73908

meghanriley
Topic Author
Offline
New Member
Posts: 2
Thank you received: 0

Hello
One of my clubs cannot reset the site Admin Password, 6931229.toastmastersclubs.org.
We have tried in both IE and Chrome.
We have tried it on two different laptops,
two different service providers, so not lock out issues within the company,
and we reset the web page before each request.

If I try the process for club #4802158 the reset works just as it should.

Is there any reason why it should not work for #6931229? Is there a trick we are missing?

The topic has been locked.

Reset Site Adimin Password 6 years 5 months ago #73909

Brian Away Administrator Posts: 10478 Thank you received: 3869	R Roberts is the site admin and looks like it is going to her work email.
	The topic has been locked.

Reset Site Adimin Password 6 years 5 months ago #73910

meghanriley Topic Author Offline New Member Posts: 2 Thank you received: 0	Yes, it is going to her email address - we did a 20-minute zoom call and we tried to reset the admin password all different ways - I'm the club mentor - but it never unlocks the Site Admin for her.
	The topic has been locked.

Reset Site Adimin Password 6 years 5 months ago #73911

Brian Away Administrator Posts: 10478 Thank you received: 3869	Is she entering a password that conforms to the password rules? Passwords must be at least 10 characters in length and contain both letters and numbers, and may also contain any of the following: _~!@#\$&*-+= What is the error that is presented to her?
	Last edit: by Brian. The topic has been locked.

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