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1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts.

Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
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Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!"
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the ~~strikethrough~~ member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
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TOPIC:

I cannot change password after launching admin console 6 years 2 weeks ago #75418

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	I had difficulty logging into the website on May 25th, I contacted TM International for support, received an address that I emailed with no response. I have just discovered this avenue and hope that I can gain the help to login as site admin, so that we can continue to keep our website accurate. This is essential for our growth at this time. Thank you in advance
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I cannot change password after launching admin console 6 years 2 weeks ago #75422

Brian Offline Administrator Posts: 10476 Thank you received: 3867	There are no email addresses for FTH Support please contact the person you talked to at Toastmasters International and tell them that the only way to contact FreeToastHost Support is to post the problem on this support form. We will need to know your club number so that we can look at your information.
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I cannot change password after launching admin console 6 years 2 weeks ago #75424

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	3886 I don’t remember changing anything and was logging in previously
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I cannot change password after launching admin console 6 years 2 weeks ago #75425

Brian Offline Administrator Posts: 10476 Thank you received: 3867	Are you logging into the admin console with admin user and password and not your personal information.?
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I cannot change password after launching admin console 6 years 2 weeks ago #75426

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	I am clicking on the forgot password, following the link and instructions to change password and it states that I must login to save it.
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I cannot change password after launching admin console 6 years 2 weeks ago #75427

Brian Offline Administrator Posts: 10476 Thank you received: 3867	You should receive an email link, it should allow you to set the admin password.
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I cannot change password after launching admin console 6 years 2 weeks ago #75428

Brian Offline Administrator Posts: 10476 Thank you received: 3867	the link logs you in as the site admin, go to the admin console and change the admin password and save.
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I cannot change password after launching admin console 6 years 2 weeks ago #75429

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	This is the same message I keep receiving. Attachments:
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I cannot change password after launching admin console 6 years 2 weeks ago #75430

Brian Offline Administrator Posts: 10476 Thank you received: 3867	1) make sure your browser accepts cookies support.toastmastersclubs.org/doc/item/cookie-settings 2) make sure your password follows these rules Passwords must be at least 10 characters in length and contain both letters and numbers, and may also contain any of the following: _~!@#\$&*-+=
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I cannot change password after launching admin console 6 years 2 weeks ago #75432

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	It meets the criteria and my browser accepts cookies.
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I cannot change password after launching admin console 6 years 2 weeks ago #75433

Brian Offline Administrator Posts: 10476 Thank you received: 3867	Password has been reset and notification sent
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I cannot change password after launching admin console 6 years 2 weeks ago #75434

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	I agree it should, it has before, but it is not working... I've done each step very carefully with the same results.
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I cannot change password after launching admin console 6 years 2 weeks ago #75435

Brian Offline Administrator Posts: 10476 Thank you received: 3867	The system sent you a password use that one. The following user(s) said Thank You: Melissa
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I cannot change password after launching admin console 6 years 2 weeks ago #75436

Melissa Topic Author Offline New Member Posts: 7 Thank you received: 1	I just received the complete reset and it worked, thank you! The following user(s) said Thank You: SteveTheTechie
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