TOPIC:

Our websites URL changed suddenly and without cause. How can I change it back? Our club name was in the URL. Also, if I can not change it back how do I change our Toastmasters International search page. You try to go to our website and it takes you to a blank page. I tried calling National and they sent me to this place.

Shannon H.

You did not tell us your club number, we cannot assist you.

6801
And, by the way, you might want to work on your people skills. That was a very rude response. You could have messaged me and asked.

You started with several accusations about our site, you may want to check your own posts first before saying anything.

1) your site can always be reached using your club number
6801.toastmastersclubs.org/

2) you can also access your site by using the alias your site admin set in the admin console.
Club Alias: toledoclub
toledoclub.toastmastersclubs.org/

3) it seems your site admin has set your club name to
FTH Club Name: ToledoClubToastmasters

You may want to have your site admin read the documentation so that they understand all the posibilities the FTH site has to offer.
support.toastmastersclubs.org/doc/documentation-index

Several links on our site are broken.
>Home link on the main page of the website
>Meet our members' page is not displaying correctly
>The link Toastmaster International site to our Club site is broken. I called them and they said you have to fix it.
>And the ToledoClubToastmaster.org URL, which we had until yesterday, is broken and does not go to our site anymore. It randomly did that.

Those are just what I have found today. I will add to this post as if I find any other issues.

Also, having read your documentation I could not figure out why after trying to only change a picture on our main page our site URL changed. I have been playing with it ever since.

Your site admin is responsible for maintaining the custom domain name that is used for your club

Whois Record for ToledoClubToastmaster.org
Domain Available
toledoclubtoastmaster.org is for sale!

Someone at your club has to pay a domain registrar for the domain every year, it is not FTH responsibility. I know the owner of the domain was sent a warning email by the registrar 90, 60, 30, 15 days before it expired.

All of the menu items on your website work correctly when you access the site using either or the url we make available.
6801.toastmastersclubs.org/
toledoclub.toastmastersclubs.org/

www.toastmastersclubs.org does not lead to our site. We have a free site and that is the link that is broken.

use either or these links to go to your site

6801.toastmastersclubs.org/
or
toledoclub.toastmastersclubs.org/

The bottom Link is broken and does not go to our site.
I would send you a screenshot if I could.
The top one works but the bottom one is what everything is linked to.

www.toastmastersclubs.org/welcome/?fNBV- What comes up when I click on the link
Where it was "welcome" it should say "index" and I can't change that from my side.

toledoclub.toastmastersclubs.org/

works just fine.

I am in charge of Free Toast Host.
I have never been rude, just factual.
If you do not like our free service, staffed by volunteer toastmasters, your club has the choice of not using FTH.

Your custom domain name has expired, this is a club responsibility. FTH can not assist you with your custom domain name, that is your clubs choice to purchase or not. The fact the the custom domain expired is the responsibility of your club and the member that purchased it.

We never had a custom domain ever. That is not the issue. Never was. Someone changed something backend and now the links on Internationsal, our pages home link and any other links we have out there connect to a page to set up a free club site and not our actual page.

nothing was changed by anyone at FTH.

Your club FTH website is here
6801.toastmastersclubs.org

I just googled your site and this is the url google has for you

Toledo Club Toastmasters
toledoclub.toastmastersclubs.org/

The Toledo Club Toastmasters promote strong public speaking and leadership skills. We meet at the historic Toledo Club in downtown Toledo, Ohio on the first ...

Shoro79,

I concur with Brian. He has told you several times what to do. The fact that you do not want to take his direction is your issue. Your posts indicate to me that you really do not know how to use the system, and you should be reviewing our online docs instead of leveling accusations. Also, please review our Terms of Use document, support.toastmastersclubs.org/doc/item/terms-of-use-agreement , particularly the section on use of the support forums.

I am the system developer and I have less patience for users who are being jerks than Brian does. If you are unwilling or unable to follow our direction, then we will lock the thread. If you persist in being a jerk, you will eventually get banned from posting in the forums.

Brian wrote:

I just googled your site and this is the url google has for you

Toledo Club Toastmasters
toledoclub.toastmastersclubs.org/

The Toledo Club Toastmasters promote strong public speaking and leadership skills. We meet at the historic Toledo Club in downtown Toledo, Ohio on the first ...

This works for me, also.

Shoro79 wrote:

6801
And, by the way, you might want to work on your people skills. That was a very rude response. You could have messaged me and asked.

We state in the forum announcements that we need your club number. Brian was simply asking you for something that you should have already provided.

Shoro79 wrote:

www.toastmastersclubs.org does not lead to our site. We have a free site and that is the link that is broken.

That is not supposed to lead to your website.

While we are able to reach your website just fine, it is possible that your browser on your end is caching past redirects. We do not control that.

Try the following:

toledoclub.toastmastersclubs.org/?4 (any number on the end should work)

Thank you. It is up and running again.

I followed his direction every time it was given. The site was not coming up for anyone in my club. It was not just me. IF it was just me I would have thought it was an issue with my system, but being it was about 5 other folks I was clear that is was something not on my end or I could fix.
Also, my complaint was never about the website. I think it is rather nice. My complaint is about this forum style IT help site. I honestly don't have time to sift through years of answers to find what I am looking for. Time is money and this is format is not using mine productively.
Thank you again for building a free website since most cannot build one from scratch and many clubs do not have the budget to just use a wizard to build one. I just wish the IT help was more organized.

Shoro79 wrote:

I followed his direction every time it was given. The site was not coming up for anyone in my club. It was not just me. IF it was just me I would have thought it was an issue with my system, but being it was about 5 other folks I was clear that is was something not on my end or I could fix.
Also, my complaint was never about the website. I think it is rather nice. My complaint is about this forum style IT help site. I honestly don't have time to sift through years of answers to find what I am looking for. Time is money and this is format is not using mine productively.
Thank you again for building a free website since most cannot build one from scratch and many clubs do not have the budget to just use a wizard to build one. I just wish the IT help was more organized.

Glad you were able to get this resolved.

Please keep in mind that we are all volunteers and TM members who are supporting the system in our spare time. We do not get paid for providing support. We have zero budget, the server is donated, and I use free/open source tools to build/update the system.

Because of this, we require a higher level of engagement by our users to resolve issues and we do not always claim to immediately know how to resolve issues... sometimes we need your help to troubleshoot your issue.

Also, we really have to prioritize solving problems over teaching users how to use the system unfortunately. We try to keep our docs up to date to address routine "how to" questions, and focus on what the docs do not cover in forum posts. That does not mean we do not care about getting users up to speed, it is strictly a time management thing.

Hopefully, this provides some context for how we may interact with you. We really mean no disrespect, we really do want to get your system problems resolved quickly, but each of us has our own way of trying to expedite the process to a resolution. Sometimes that may seem a bit terse, blunt, or rude, depending on your sensibilities, and experience with online support. (We usually do not mean it that way... but hey we have feelings, too. )

Since everything seems to be resolved now, closing this thread.