Welcome, Guest
Username: Password: Remember me
Forgot your password? Forgot your username? Create an account
Forum
Support Requests
Public Forums
Support Requests
Not receiving email notification from Contact us form
×

~~~~~~~~~~~~ IMPORTANT INFORMATION -- Please read! ~~~~~~~~~~~~

1. The "search..." box above searches the Docs & Forum Posts. The "Search" tab above just searches the Forum Posts. :side:
Please use these to search for your issue *before* creating a new message topic, as your issue may have been previously solved.
2. Please put your Club # and Club Web Address in your Forum Signature (best) OR in each post to get faster support from us.
Click here to edit your signature at the bottom of the Profile Information tab.
3. Our user and admin docs are available at: support.toastmastersclubs.org/doc "There's a doc for that!" ;)
4. There is an "Opt In" Feature for newly added members. The Opt In document explains the strikethrough member information. Click Here to View the Post
5. When posting a New Topic , please include all relevant details and be specific. When did your issue 1st occur? What operating system, browser, & browser version are you using? Did you refresh your browser cache? Are your cookies enabled? Lastly, a screen shot is often helpful.
6. Please abide by the Terms of Use . We are volunteers contributing our spare time. We are happy to assist you, so long as you are respectful and courteous.
7. We are always looking for new FreeToastHost Ambassadors to join our team and support fellow Toastmasters in their use of the FreeToastHost website system. If you are familiar with the system and have some interest, send a Send Us a Private Message.
  • Page:
  • 1

TOPIC:

Not receiving email notification from Contact us form 5 years 11 months ago #76166

  • bonjovi
  • bonjovi's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
Our executive team changed recently. We updated all the executive members. For Contact us, we set these 3 roles who will be contacted: President, VP of memberships and VP of public relations. However we didn't received the notification from Contact us when a new member submitted a request. Instead our past president got the notification. Can you take a look your log to see whom it sent the emails to from Contact us form recently?

Thanks,
Public Relations

Thornhill Toastmasters Club
thornhilltoastmasters.com/
Club #8517
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76177

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 10476
  • Thank you received: 3867
I just sent a test and I can see the email being sent to your executive.

SUCCESS (Form Email) Sat 2019/07/27 12:08:57 UTC Club:[8517] From:[tester testing <This email address is being protected from spambots. You need JavaScript enabled to view it.>] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[General Information] Thornhill Toastmasters Club Contact Form Submission]
SUCCESS (User Email) Sat 2019/07/27 12:08:58 UTC Club:[8517] From:[This email address is being protected from spambots. You need JavaScript enabled to view it. ()] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.>This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[General Information] Thornhill Toastmasters Club Contact Form Submission]
SUCCESS (User Email) Sat 2019/07/27 12:08:58 UTC Club:[8517] From:[This email address is being protected from spambots. You need JavaScript enabled to view it. ()] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.>This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[General Information] Thornhill Toastmasters Club Contact Form Submission]
SUCCESS (User Email) Sat 2019/07/27 12:08:59 UTC Club:[8517] From:[This email address is being protected from spambots. You need JavaScript enabled to view it. ()] To:[This email address is being protected from spambots. You need JavaScript enabled to view it.>This email address is being protected from spambots. You need JavaScript enabled to view it.] CC:[] Subject:[[General Information] Thornhill Toastmasters Club Contact Form Submission]
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76180

  • bonjovi
  • bonjovi's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
Hi Brian,
Thank you very much for the quick response. I got the test email. It was strange we didn't get it last time.
We wil keep eye on it .

Best regards,
Roger
Public Relations

Thornhill Toastmasters Club
thornhilltoastmasters.com/
Club #8517
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76192

  • Pam
  • Pam's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 3707
  • Thank you received: 1122
Check your contact address in Club Central on TI. That could still be your past president's address.

If you update that to one of your FreeToastHost officer email addresses, queries generated on the TI website will go to that officer. Even better, if you use This email address is being protected from spambots. You need JavaScript enabled to view it. they will be forwarded to the members set up to receive your FreeToastHost enquiries. An added benefit is that basecamp notifications will be forwarded to your 3 Base Camp managers
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76225

  • bonjovi
  • bonjovi's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
Hi Pam
Yes, the contact address in Club Central on TI is our past president's address.
Just want to understand how the email notification work:
If we don't change the the contact address in Club Central on TI?
will the notification be sent to the contact address in Club Central on TI and 3 Base Camp managers at the same time?
Or we have to change the the contact address in Club Central on TI to one of the current officer email?

Thanks,
Public Relations

Thornhill Toastmasters Club
thornhilltoastmasters.com/
Club #8517
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76236

  • Brian
  • Brian's Avatar
  • Offline
  • Administrator
  • Administrator
  • Posts: 10476
  • Thank you received: 3867
The email will be sent the to the email that is listed. We are not Toastmasters International we have no control over where emails they send go.

Your club needs to ensure that the club contact information is correct and up-to-date.
The topic has been locked.

Not receiving email notification from Contact us form 5 years 11 months ago #76246

  • bonjovi
  • bonjovi's Avatar Topic Author
  • Offline
  • New Member
  • New Member
  • Posts: 4
  • Thank you received: 0
Thank you very much! Brian, I am clear now.
Public Relations

Thornhill Toastmasters Club
thornhilltoastmasters.com/
Club #8517
The topic has been locked.
  • Page:
  • 1
Moderators: Pam, jliu, marc33, NotLiable, deedubbleyoo, NSB, Phyllis Kirouac
Forum
Support Requests
Public Forums
Support Requests
Not receiving email notification from Contact us form
Time to create page: 0.042 seconds
Powered by Kunena Forum