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password reset not working 5 years 9 months ago #77175

dan-tm2 Topic Author Visitor	The password reset function is supposed to send an email to the user... It is not working at present.
	The topic has been locked.

password reset not working 5 years 9 months ago #77176

Brian Offline Administrator Posts: 10476 Thank you received: 3867	We cannot assist you because you didn't give us your club number and at least the first name of the person with the issue.
	The topic has been locked.

password reset not working 5 years 9 months ago #77177

dan-tm2
Topic Author
Visitor

Thanks for your response. Sorry for not providing complete info - i supposed that if it was a system-wide issue, it didn't matter which account was involved - that was a bad supposition.
The account is mine, club #1115312, username dan-tm ... I saw not way to submit a support request without creating a new account. This account can be closed, hopefully after access is restored to the other.
Many thanks.

The topic has been locked.

password reset not working 5 years 9 months ago #77178

Brian Offline Administrator Posts: 10476 Thank you received: 3867	Are you talking about your club website or this support forum?
	The topic has been locked.

password reset not working 5 years 9 months ago #77179

dan-tm2 Topic Author Visitor	I'm talking about logging into the support forum. access to the club site is fine. when filling in the form to reset password on the support forum login, i get a notice that an email is being sent to my email address... but such an email is not received.
	The topic has been locked.

password reset not working 5 years 9 months ago #77181

Brian
Offline
Administrator
Posts: 10476
Thank you received: 3867

Your spam email service is blocking email from the support forum

Try adding This email address is being protected from spambots. You need JavaScript enabled to view it. to your whitelist

Sep 24 13:15:22 mail sendmail[12042]: x8ODFKgX012040: to=<dan-tm@nysmarts.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=120789, relay=mx10.mailspamprotection.com. [107.6.149.10], dsn=5.0.0, stat=Service unavailable

Sep 24 13:21:01 mail sendmail[12528]: x8ODKxNE012526: to=<dan-tm@nysmarts.com>, delay=00:00:02, xdelay=00:00:02, mailer=esmtp, pri=121044, relay=mx10.mailspamprotection.com. [99.198.97.42], dsn=5.0.0, stat=Service unavailable

Sep 24 13:35:03 mail sendmail[13488]: x8ODZ284013486: to=<dan-tm@nysmarts.com>, delay=00:00:01, xdelay=00:00:01, mailer=esmtp, pri=121044, relay=mx10.mailspamprotection.com. [35.208.121.216], dsn=5.0.0, stat=Service unavailable

The topic has been locked.

password reset not working 5 years 9 months ago #77186

dan-tm2 Topic Author Visitor	Thank you for your wizardly insight. Problem is resolved. This account is no longer needed; feel free to let me know how to deactivate it (or do so on your end if you'd like).
	The topic has been locked.